Appian is a leading provider of business process management (BPM) software. The company's mission is to help organizations "transform their processes, improve their products and services, and drive their business forward."
Appian practices what it preaches by embracing a process-centric approach to its own business. This means that Appian uses its BPM software to streamline its internal processes, drive continuous improvement, and stay closely connected to its customers.
How Appian Uses BPM to Streamline Its Internal Processes
Appian uses its BPM software to automate and optimize a wide range of internal processes, including:
- Customer onboarding: Appian's BPM software helps Appian to quickly and efficiently onboard new customers. This process used to be manual and time-consuming, but Appian has now automated it using its BPM software. This has saved Appian a significant amount of time and money.
- Sales and marketing: Appian uses its BPM software to manage its sales and marketing campaigns. This helps Appian to track leads, manage opportunities, and close deals more effectively.
- Product development: Appian uses its BPM software to manage its product development process. This helps Appian to track requirements, manage tasks, and collaborate with stakeholders more effectively.
- Human resources: Appian uses its BPM software to manage its human resources processes, such as hiring, onboarding, and performance management. This helps Appian to streamline these processes and make them more efficient.
How Appian Uses BPM to Drive Continuous Improvement
Appian uses its BPM software to drive continuous improvement across its organization. This means that Appian is constantly looking for ways to improve its processes and make them more efficient.
Appian uses its BPM software to collect data on its processes. This data is then used to identify areas where improvement is needed. Appian then uses its BPM software to implement changes to its processes. This process of continuous improvement helps Appian to stay ahead of the competition and deliver better products and services to its customers.
How Appian Uses BPM to Stay Closely Connected to Its Customers
Appian uses its BPM software to stay closely connected to its customers. This means that Appian is able to track customer interactions, identify customer pain points, and deliver solutions that meet customer needs.
Appian uses its BPM software to collect data on customer interactions. This data is then used to identify customer pain points and opportunities for improvement. Appian then uses its BPM software to implement changes to its products and services to address these pain points. This process of staying closely connected to its customers helps Appian to deliver better products and services that meet customer needs.
Conclusion
Appian's process-centric approach to business transformation has helped the company to achieve significant success. By embracing its own BPM software, Appian has been able to streamline its internal processes, drive continuous improvement, and stay closely connected to its customers. As a result, Appian is well-positioned to continue to grow and succeed in the years to come.