Letter from the Managing Editor:

October 2017

Dear BPTrends Member:

I want to begin my Letter with a request for your assistance in identifying new authors for our BPTrends Monthly Update. If you, or someone you think would be a candidate for writing on a specific BPM topic, please send his/her name to me at capotts@bptrends.com.

I also want to remind you to participate in the BPTrends BPM Survey. Your response is invaluable to us in continuing to maintain the latest and best information on what’s happening in BPM.

As always, thank you for your continued support, and let us hear from you.

Carolyn Potts
Managing Editor

Be sure to follow @BPTrends on Twitter and join the BPTrends LinkedIn company page.

New Features

October 3, 2017


Tell us a little about how your organization approaches large business transformation projects? (You can choose more than one answer.)

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Harmon’s Blog: Eye On BPM

Please Take the BPT Survey

www.BPTrends.com is currently undertaking its bi-annual survey of the BPM market, and I’d like to urge everyone who hasn’t already taken it to take a few minutes and complete it. It located here: https://www.surveymonkey.com/r/6ZHFK57 As in the past, we ask a wide range of questions to try to understand the current interest in business process change. Early next year, once we’ve had time to


Harmon on BPM: Toward an Agile BPM Methodology, Part 1, Identifying Problems

Harmon on BPM Column

The Agile approach opposes the formal process methodologies that put more emphasis on developing an architecture and surveying an organization. The main driver for this change is the growing role that transformative technologies are playing in our organizations. In this first Column on an agile BPM approach, Paul addresses one issue: identifying the opportunity to be addressed by the new technology.

Business Architecture: Measuring Performance, Part 2

In Part 1 of this two-part series, Roger provided a list of key performance indicators and how to apply them. In Part 2, he elaborates on the structure of measurement and what you should consider to achieve an accurate and useful measure of your processes.

Business Rules Solutions: New Knowledge Paradigm, a Single Source of Business Truth

Business Rules Column

Ron Ross suggests that you start thinking about managing core business knowledge as an asset. He believes that the new knowledge paradigm offers boundless opportunities and says that “Digital won’t get you there alone – knowledge is the fodder.” Read Ron’s Column for his insights into the new knowledge paradigm.


Chatbots Leading the way in Enterprise Process Improvement

Renat Zubairov , CEO of elastic io, says that industry experts are encouraging businesses to explore the potential of chatbots. For companies where huge infrastructure and thousands of servers are a reality, creating that automatic chat at the start of an interaction with the customer is a strategy that works. Read why in this thought provoking Article.

TBM Adds to BPM Practices in Constantly Changing IT Framework

Alex-Paul Manders is an expert in TBM, Technology Business Management, and in this Article explains why this framework serves as an efficient complement to BPM.
The author says that TBM, and how it coincides with the goals of BPM, creates a better understanding of the interplay between technology and the business processes that the technology enables.

Calendar of Events


IRMUK— London, England, October 16-19, 2017. This popular BPM Conference is co-located with the Enterprise Architecture Conference.

Building Business Capability— Loew’s Royal Pacific Resort, Orlando, Florida November 6-10, 2017.

Education and Training

  • BPTA BPM Professional Curriculum and Certificate Program
  • BPTA BPM Process Architecture Curriculum and Certificate Program
    • Qualisoft, Oslo, Norway, October 16-20, 2017

View Complete Calendar