Letter from the Managing Editor:


Best of BPTrends–August 4, 2020


Process Architecture

Practical Process: Signals in the Noise

In this Column this month, Roger Tregear (re)introduces what he considers to be the most important process performance management tool ever invented – the Process Behavior Chart (PBC), aka the XmR Chart. According to Roger, “Using a PBC allows you to focus on what is important and avoid chasing shadows.” Read how you can use the XmR chart in your BPM practice.

There’s Always A Time for Process

Mark McGregor suggests that during times of crisis, processes become more critical, so don’t look elsewhere for solutions. He offers four particular activities to carry out tn your process portfolio. Read his Article for timely and useful advice for overcoming the crisis anxiety and remaining productive.

Human Processes: Capabilities

Most Enterprise Architecture methodologies include the modeling of Capabilities. However, Keith suggests, it is not always clear what a Capability is, how to use it, and how it relates to other model elements such as Business Processes and Value Streams. Keith offers a brief analysis of how to approach Capabilities, explaining their fundamental connection with Human Processes.

Harmon on BPM: Major Transformation—Incremental Improvement and AI

Paul exhorts readers to think beyond the idea that AI is nothing more than Robotics Process Automation. “AI is a call to think big – to imagine new futures and new industries – to imagine transformed business processes.” Read his Column to learn why he thinks this is so.

Business Rule Solutions: Getting the Knowledge Payload of Processes—Concept Models

To solve the challenges of data-clogged processes, functional silos, and trustworthy business intelligence, follow Ron’s suggestions. As Ron explains in his Column this month, to address these problems you need a concept model, a whole new foundation based on business knowledge.


Business Process Rules Solutions

Business Rules Solutions: Concept Models vs. Data Models

Ron Ross defines what a concept model is, and suggests that to appreciate the need for a concept model, you must appreciate that business communication is often replete with ambiguity.” If you’ve never been burned by miscommunication, then you’ll never really appreciate the need for a concept model.” But, as Ron says, of course we’ve all been victimized in that respect. Read his advice on how to avoid ambiguity that could lead to miscommunication.

Business Rules Solutions: Blueprinting Business Knowledge: Concept Models

Ron Ross asks readers to “Think of the challenge of miscommunication as essentially needing to redesign concepts to get everyone on the same page – that is, to create shared understanding.” He proposes applying a concept model. Get a quick introduction to the industry-wide motivation for concept models in Ron’s column this month.


Process Frameworks

Frameworks: Business Continuity through Process

Holly Lyke Ho-Gland addresses what has become an issue that most all of us confront – how to transition to working remotely. One key piece of advice has been to establish a routine. However, process management offers much more than a routine to fall back on. Read about some other things that processes can provide to facilitate and enhance your BPM efforts.

Frameworks: How We Use Frameworks Matters

Effectiveness is a key measure of the impact and value of an organization’s process management team. Overall, organizations may be satisfied with their business process management (BPM) programs. Given that continuous improvement is the name of the process management game, there is still plenty of room for growth. Which leads to the question: What factors drive program effectiveness and what levers can teams pull for improvement? Read Holly’s Column for some insight into this question.


Process Improvement

Customer Experience and Process Management: A Winning Combination

Recent research revealed that “‘customer-centric’ organizations are 38% more likely to report greater profitability than those that are not.” Andrew Spanyi provides the key actions necessary to take advantage of customer experience to drive performance improvement.

The Expanding Role of Process Practitioners

Andrew Spanyi, a business process consultant and training manager, explores the impact that the expanding assortment of digital tools is likely to have on process practitioners. In this Article, Andrew defines what he believes to be the skills that process professionals must develop if they are to take their rightful place in the digital business environment of the future.

Overcoming Challenges Involved in Remote Work

Lewis Robinson also has some suggestions for facing the challenges of working from home. Here are Lewis’ tips for working remotely, which he feels should help you and your employees to overcome them.

6 Ways To Create a Top-Performing Business

Getting and keeping your company in great shape might seem daunting, but it doesn’t have to be. Lewis Robinson reminds readers that, business goals aren’t reached overnight and suggests 6 ways to help get your company performing at its best.

Process is not Just Hot, It Seems to be Truly Sizzling Right Now!

Mark McGregor, a frequent contributor to these pages, says that after years of playing the poor relation to other technology trends, the process market is once again a hot topic. Read why he thinks so in this Article.


Business Analysis

Harmon on BPM: Why Isn’t Process a First Class Concern to Business?

Paul recently came across several articles regarding changes being made to business school curricula to better prepare MBA students for today’s business environment. The articles addressed some specific changes to the programs but none of them talked about changing the fundamental content and none of them addressed the need for including BPM topics. In this Column Paul asks Why Not?

Human Processes: Capabilities

Enterprise Architecture methodologies include the modeling of Capabilities. However, Keith suggests, it is not always clear what a Capability is, how to use it, and how it relates to other model elements such as Business Processes and Value Streams. Keith offers a brief analysis of how to approach Capabilities, explaining their fundamental connection with Human Processes.


Calendar of Events

Conferences

Building Business Capability, Las Vegas Nevada, October 19-23.2020. NOTE: VIRTUAL

IRMUK, London, England, Enterprise Architecture and Business Process Management Conference, October 26-29, 2020. NOTE: VIRTUAL

Education and Training

  • BPTA Professional Certificate Program
    • ES Consuling, Riyadh, Saudi Arabia, November 22, 2020
  • BPTA Introduction to Business Process Modeling
    • Qualisoft, Oslo, Norway, September 21-24, 2020
    • ES Consulting, ALKhobar, Saudi Arabia, October 18-19, 2020

Share
Share
Share