Letter from the Managing Editor:


New Features

June 4, 2019


Polls

I’ve been doing quite a bit of reading on good customer service—service that not only meets a customer’s needs but goes beyond it to please the customer.  Sometimes the service is automated, and accomplished quickly without a fuss.  At other times its service delivered by an employee with the emphasis on interacting with a friendly human who cares about the customer.

Think of the company you know of that you think provides the best possible customer service. (Check one of each pair of options.)

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Calendar of Events

BPTrends BPM Conferences

International Conference on Process Mining (ICPM), Aachen, Germany, June 24-26, 2019

Process and Performance Management Conference, Houston, Texas, October 3 and 4, 2019

IRMUK, Business Process Management Conference, London, October 21-24,2019

Building Business Capability, Hollywood, Florida, USA, November 11-November 19, 2019

Education and Training

  • BPTA BPM Professional Certificate Program

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