Letter from the Managing Editor:

September 2015

Dear BPTrends Member:

Welcome back. Hope everyone was able to relax and enjoy their summer activities.

Please join your fellow BPM practitioners and participate in our 6th biennial BPTrends BPM Market Survey. We urge all our BPTrends Members and Readers to take a few minutes to participate in this important survey. A complete analysis and report on the survey results, comparing results of all previous survey results, will be published on BPTrends in early 2016 and will be available to all BPTrends members FREE of charge.

This month we proudly present our partner, Roger Burlton’s, debut Column, Business Architecture Essentials, in which he shares his insights on successful implementation of enterprise BPM programs as well as innovative approaches for organizational and process change.

Also in this issue, Peter K. Fraser presents his critique of the soon-to-be-published revised ISO 9000 and ISO9001, and in Class Notes, Jan vom Brocke and his colleague, Sonia Lippe focus on the importance of project management skills when managing innovation processes.

Please be sure to follow @BPTrends on Twitter and join the BPTrends LinkedIn company page.

Carolyn Potts
Managing Editor

New Features

September 1, 2015



At any point in time there are lots of things that might improve or change the way we practice BPM. Here's a short list, some internal to BPM, some related to developments in IT, and some related to broader technological or social issues.

Please indicate which one you think most likely to impact BPM practices at your organization over the course of the next 3-5 years. (One answerplease.)

View Results

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Harmon’s Blog: Eye On BPM

What’s Likely To Change BPM the Most?

This month we are running a mini-poll on BPTrends asking what development is likely to change BPM at readers' organizations during the next 3-5 years.  We offered a variety of possibilities, ranging from environmental changes and cloud computing to cognitive computing. So far, the majority of our readers (36%) have selected Decision Management.  Second place with 21% is Cloud Computing and in


Harmon on BPM: Once More on Business Process Methodologies

Harmon on BPM Column

In his Column this month, Paul describes the principal features of eight business process methodologies which he has categorized into three groups- (1) top down, (2) Incremental or continuous improvement, and (3) specialized process methodologies. Read his Column for his thoughts on how organizations use these various approaches.

Class Notes: On the Role of Project Management Skills in Managing Innovation Processes


Jan vom Brocke and Sonia Lippe focus on the importance of project management skills when managing innovation processes. Arguing that there is no “one size fits all approach,” they propose instead applying a management approach designed for specific projects. In their Article, they also present a taxonomy that enables managers to analyze the nature of different tasks to be conducted in a project.

Human Processes: Collaborate has 5 Cs.

Human Processes Column

Keith continues his discussion of collaboration begun in his June Column. This month he looks at the five principles of human collaborative work—(1) commit, (2) contribute, (3) compensate, (4) calculate, and (5) change—and discusses how each one is used in a collaborative plan.

Business Architecture Essentials: The Business Architecture Landscape


In his initial Column, Roger lays out a set of principles for Business Architecture and examines some popular architectural approaches that are currently available. His focus is on Business Architecture and the paradigms he presents are apropos business executives as well as BPM professionals.

Performance Improvement: The Behavioral Side of Improvement Work—A Walkthrough


In the third Column in their series on behavior and performance improvement, Alan Ramias and Paul Fjelsta present a walkthrough of the integration of behavioral analysis and design into a typical process improvement project. They demonstrate how they use behavioral tools to more effectively engage leaders and design better future state processes.


Has the Process Approach Arrived Yet?

Peter K. Fraser, Managing Director, Mandos Software, recently reviewed the final drafts of the soon to be published new versions of ISO9000 and ISO9001. Peter argues that the ill-defined and poorly presented concepts in both revised standards risk compromising improvements in other areas of the standards. Read his analysis and let him know if you agree.

Do Organizations Use Process Frameworks to Their Full Potential?

Holly Lyke-Ho-Gland, the program manager for business excellence research at APQC, begins a three-part series in which she will explore the common uses of process frameworks. APQC conducted a survey to understand how process frameworks are implemented and, in this Article, Holly Lyke-Ho Gland presents conclusions drawn from the survey questions. Future Articles in the series will include adoption and implementation practices and implementation challenges.

Calendar of Events

BPTrends BPM Conferences

Forum Praktyków BPM Conference—October 12-13, 2015, Warsaw, Poland. This annual conference is produced by Process Renewal Group Polska under the auspices of the Polish Ministry of Economy. It is a platform for BPM practitioners from the public and private sectors to exchange the experience of building the process maturity in their organizations.

Building Business Capability Conference—November 2-6, 2015, Las Vegas, Nevada. This popular annual North American Conference is co-produced by BPTrends, Business Rules Solutions and the IIBA, bringing together a broad range of professionals who collaborate to provide integrated solutions for enterprise performance improvement.

BPTrends Associates Education and Training

Advanced Professional

  • Corporate Education Group, Waltham, MA, October 19-23, 2015
  • BPTA BPM Business Architecture Certificate
    • BPMPlus, Quebec City, Canada, September 22-25, 2015 (in French)

View Complete Calendar