Letter from the Managing Editor:

March 2015

Dear BPTrends Member:

Paul Fjelsta, who specializes in developing process improvement frameworks at accomplir, joins Alan Ramias, long time BPTrends Columnist, as co-author of Performance Improvement. We welcome him and look forward to reading the results of this new partnership. Alternatives to traditional process improvement methods are explored in Alan and Paul’s Column as well as in a second Article by Holly Lyke-Ho-Gland who summarizes the results of an APQC research survey. All of the content this month offers a fresh perspective on a variety of BPM topics.

As always we hope you will take the time to share your comments with our authors and that you will also consider taking up the proverbial pen and writing on a favorite BPM topic of your own.

Carolyn Potts
Managing Editor

New Features

March 3, 2015


Using Process to Drive Stakeholder Engagement, Part 2

Laura Thompson, Practice Lead, Business Transformation at Capstone Ridge Group in Winnipeg, Canada presents Part 2 of Using Process to Drive Stakeholder Engagement.



Some organizations are led by senior executives that believe in business processes. In other cases middle managers need to fight to get to improve processes. What’s your organization like?

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Harmon’s Blog: Eye On BPM

The Happy Fifteen Percent

The March Mini-Poll that BPTrends ran asked readers to tell us about how their executives felt about business process change. 15% said that “hardly anyone in our organization is interested in business process work. 35% said that it was most middle managers in the organization who were working to sell process ideas to executives. Another 15% said that their CEO and the executive team believe in


Harmon on BPM: The ROI on BPM

Harmon on BPM Column

This month Paul takes up a frequently asked question about BPM—specifically, the 
issue to ROI (return on investment) on BPM. Statistics on this subject can be difficult to interpret, but Paul believes that success comes to organizations that lay the groundwork by training managers and employees to think in terms of process. Laying the groundwork is expensive and initial returns are often modest, but long term commitment will ultimately produce success.

Performance Architecture: Disruptive Selling

Performance Architecture Column

Entrepreneurs experimenting with different ways to reach and maintain their customers have developed new sales processes. In this Column, Roger Addison and Carol Haig introduce some of these companies and highlight what is unique about their sales processes.

Human Processes: The Change Challenge

Human Processes Column

Keith uses the National Health Service in Great Britain to illustrate the challenges faced by large organizations when they attempt to introduce change of pace and scale. Phase 1 of the “NHS Challenge” reveals 10 commonly occurring barriers to change efforts and 11 building blocks that may help to overcome the barriers.

Performance Improvement: Ain’t Misbehaving: The Behavioral Side of Improvement Work


While improvement practitioners are “tool-savvy and tool-adept”, they are less equipped to deal with the so-called “soft stuff”. Alan Ramias and Paul Fjelsta address the behavioral side of improvement in this, the first in a series of three Columns that will focus on this issue. The principle behind the series is that behavior can be reengineered and, to achieve lasting organizational change, it must be.


Hack Events: Another Way to Engage Employees in Process Improvement

Continuing her discussion of the limitations of traditional process improvement efforts, Holly Lyke-Ho-Gland, proposes another technique revealed by APQC’s recent research report on continuous improvements—Hack Days and Hackathons. If you are as in the dark as I was about Hack Events, read Holly’s informative Article in which she describes successes achieved by companies employing these techniques.

Materializing the Digital-3D Printing amidst IoT

Lavanya Easwar, a senior architect within the Enterprise Architecture Practice at Wipro Technologies, examines the opportunities presented by 3D printing in the connected world of IoT (the internet of things) and SMAC (Social, Mobile, Analytics and Cloud technologies). She demonstrates how their intersection opens avenues for the business to serve the customer better.

Calendar of Events

BPTA BPM Conferences

BPM in Europe June 15-18, 2015, London, England. This popular annual European BPM conference, co-produced by BPTrends and chaired by Roger Burlton, will once again be co-located with the annual Enterprise Architecture Conference.

Building Business Capability Conference November 2-6, 2015, Las Vegas, Nevada. This popular annual North American Conference is co-produced by BPTrends, Business Rules Solutions and the IIBA, bringing together a broad range of professionals who collaborate to provide integrated solutions for enterprise performance improvement.

BPTrends Associates Education and Training

View Complete Calendar