Letter from the Managing Editor:


Dear BPTrends Member:

Readers of BPTrends are aware that we proudly present Columns and Articles by a rich array of leading BPM practitioners, all of whom are eager to receive your comments and would welcome your suggestions for future topics. I hope you will take the time to share your reactions to the content presented on these pages.

We want to remind our readers in Europe that the annual BPM in Europe Conference begins next week on Monday, June 13. Click on the link for more information or to register.

Carolyn Potts
Managing Editor

Be sure to follow @BPTrends on Twitter and join the BPTrends LinkedIn company page.

New Features

June 7, 2016


A Balance in Delivering Customer Value

This month’s video features Peter Matthijssen, managing consultant and trainer at Bizz Design, who offers his advice on delivering customer value.


Employees and Supervisors Trained in Process Change

View Results

Loading ... Loading ...

Harmon’s Blog: Eye On BPM

When Training Doesn’t Help

Good process analysts need lots of different skills.  One set of skills they need relate to human performance analysis.  As one looks at deficient business processes one often encounters problems resulting for poor human performance.  The employees aren't doing what management wants them to do.  To improve the process, in these cases, you need to change human performance. Faced with deficient


Harmon on BPM: Fixing Little Things

Harmon on BPM Column

Organizations need to constantly work on updating and improving their basic processes by identifying not only major problems but also the hundreds of small tasks and activities which, if not attended to, can lead to serious problems. Paul believes that teams of engaged and process aware employees can contribute to an organization’s excellence by identifying all problems, large and small.

Human Processes: We are all Politicians

Human Processes Column

Keith Harrison-Broninski returns to the subject of why meetings are often conducted so badly. This month Keith examines another aspect of meetings–the work required beforehand–which, if not attended to, can diminish chances for a successful outcome. Read his Column to learn what preparations made in advance of a critical meeting can lead to successful results.

Process Improvement: Real Process Ownership


What is real process ownership? Applying his twenty-five years of experience as a consultant in performance improvement at the Performance Design Lab, Alan Ramias defines real process ownership and also suggests how to create and sustain it in your organization.

BPM and Lean: 7 Key Capabilities of the Adaptive Enterprise


In his February Column, Peter Matthijssen’s message was that organizations need to become more adaptive. Continuing on that theme, this month he identifies 7 capabilities which he considers crucial for an organization to become an adaptive enterprise.


Connecting Process to Business Value: Leveraging Frameworks for end-to-end Product Development, Part One

In December of 2015, APQC conducted its annual survey to understand the challenges and priorities of process and performance management practitioners in 2016. In this Article, Roger Burlton, President of Process Renewal Group, and Holly Lyke-Ho-Gland, Research Program Manager at APQC, present the results of the survey and lay the ground work for two subsequent Articles in which they will introduce process frameworks and examine their role in the development of end-to-end processes.

Is the Matrix Worth the Effort?

Last month we published the third Article from a new book by Paul Harmon and Roger Tregear, Questioning BPM, in which 33 respected thought leaders in the BPM community respond to a set of 15 questions. This month Paul writes a summary of responses to question 5, Is the Matrix Worth the Effort?

Calendar of Events


BPM in Europe, June 13-16, 2016, London, England. This popular annual European BPM conference, co-produced by BPTrends and chaired by Roger Burlton, will once again be co-located with the annual Enterprise Architecture Conference.

Building Business Capability, October 31-November 4, 2016, Las Vegas, Nevada. This popular annual North American Conference brings together a broad range of professionals who collaborate to provide integrated solutions for enterprise performance improvement.

Education and Training

BPTA BPM Professional Curriculum and Certificate Program

BPTA BPM Advanced Curriculum and Certificate Program

BPTA BPM Business Architecture Curriculum and Certificate Program

View Complete Calendar