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New Features in June

Letter from the Managing Editor:

Just a reminder that Paul Harmon, Roger Burton and I will be at the IRM UK BPM in Europe Conference from June 11-14, in London. We hope all of our readers in attendance will seek us out and say hello. In addition to networking, I am looking for potential authors and case studies. If you, or someone you know, has an interest in contributing to BPTrends, please let me know in advance (capotts@bptrends.com) and we can set up a meeting to talk at the Conference, or just chase me down in London.

This month we feature a webinar by our partner, Roger Burlton. To view the webinar click on the title in the Videos and Webinars Section toward the bottom of this UPDATE.

Carolyn Potts
Managing Editor

BPTrends Monthly Email Advisors
June 11 - Case Studies in How Organizations Become Mature
We frequently receive inquiries regarding examples of what organizations are doing at the various CMMI Levels of Process Maturity. We reviewed some actual case studies to see if we can be a bit more definitive regarding how organizations actually move from Level I to Level V. Download PDF
June 25 - Process in Education
APQC has launched a major initiative to improve the management processes in public education. Here is an overview of a process-focused effort that could help both taxpayers and kids in US schools.
Columns
Performance Architecture: Practice Makes Process
Using the experience of an accomplished pianist who suffered an injury to her hand, Roger Addison and Carol Haig demonstrate how the principles of Performance Architecture helped to solve her problem. The pianist, who also happens to be a Performance Architect, applied her knowledge of performance improvement to analyze her situation to enable her to perform to her usual standard of excellence. Did she succeed? Read her story in their Column.
Download PDF

Human Processes: How Processes Can Secure the Other End
Collaborative work that spans multiple organizations requires granting access to business-critical resources. To do so, the organization needs to know what resources need to be accessed by whom and why and what will be done with those resources. In his Column this month, Keith Harrison-Broninski proposes Role-Based Access Control (RBAC) as a solution to this problem. Read Keith's Column for details on how this program addresses the critical security issues involved in sharing business information.
Download PDF

Down Under: Business Process Maturity and Technology (IT)
In his Column this month, John Jeston describes an all too familiar scenario. An organization purchases an expensive ERP system, the IT department develops and implements an application. Three years later, an external review discovers it's not working. What went wrong? John's analysis suggests that the maturity level of the business unit had not been identified or considered in the development of the application resulting in an unsuccessful implementation. John offers three possible solutions to the problem and proposes the one most likely to succeed in the circumstance.
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Performance Improvement: Location, Location, Location—Does it matter where Your Performance Improvement Department Reports?
Alan Ramias and Cheri Wilkins draw on their long experience in working in process improvement to answer this question. Their conclusion—it's not so much a matter of where the Performance Improvement Group is located as it is how the group is structured. In their Column this month, they offer three potential structures that are client-focused and results-focused that have worked in a variety of organizations to provide performance improvement.
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Articles
Why You Might Not Need a BPM Solution
As a result of his experience in implementing BPM solutions, Andrey Svalov concludes that such projects frequently go awry because the BPMS implementation and the Change Management implementation are run in parallel. The individual implementations are therefore susceptible to the high risks associated with many operational change programs. Andrey proposes a simple approach that will lead to a successful, BPM System Implementation and Change Management program.
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Rise of the API'S (Application Programming Interfaces)
Danesh Zaki, a Senior Architect in Enterprise Architecture at Wipro Technologies, observes that organizations have been looking to become more transparent and share data and services on the web. By using APIs, they have been able to provide data/services that can be used in other web applications. In this Article, Danesh offers his analysis of the challenges in managing API's and what lies ahead.
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Videos and Webinars
This month, we feature a webinar by our partner, Roger Burlton, titled, Business Process Architecture: Connecting Business Strategy to Business Requirements. Roger defines a business architecture, discusses why it is important and describes how business processes link all of the components of an architecture from strategy down through the implementation of solutions.
Book Review
Strategy and Business Process Management by Carl F. Lehmann. Reviewed by Paul Harmon
Relating process to strategy is continually cited in the BPTrends BPM Market surveys as a major concern among respondents. This month we look at a book that discusses the relationship between an organization’s strategy and business process management.
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Calendar of Events

Conferences

BPM in Europe 2013, June 11-14, 2013, London, England
This popular annual European BPM conference, co-produced by BPTrends and chaired by Roger Burlton, will again be co-located with the popular annual Enterprise Architecture Conference.

Building Business Capability Conference November 11-15, 2013, Las Vegas, Nevada
This popular annual North American Conference is co-produced by BPTrends, Business Rules Solutions and IIBA, bringing together a broad range of professionals collaborating to provide integrated solutions for enterprise performance improvement.

Education and Training

BPTA BPM Professional Certificate Program

  • Alithis
    • Montreal, Canada, September 24-28, 2013 (in French)
    • Ottawa, Canada, October, 2013 (in English)
    • Ottawa, Canada, January, 2014 (in English)
  • Circum
    • Riyadh, Yas Island, Abu Dhabi, November 25-29, 2013 (in English)
  • Corporate Education Group
    • Framingham, MA, June 17-21, 2013
    • Waltham, MA, September 16-20, 2013
    • Chicago, Ill., November 4-8, 2013
    • Waltham, MA, December 2-6, 2013
  • Enjourney/Expertise
    • Brasilia, Brazil, June 10-14, 2013
    • Recife, Brazil, August 5-9, 2013
    • Sao Paulo, Brazil, September 9-13, 2013
    • Sao Paulo, Brazil, December 9-13, 2013

BPTA Advanced Certificate Program

BPTA BPM Enterprise Certificate Program

View Complete Calendar of Events

Business Process Management ConferenceBuilding Business CapabilityBusiness Process Manifesto
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