Letter from the Managing Editor:

November 2016

Dear BPTrends Member:

This month we are pleased to welcome Holly Lyke-Ho-Gland to our excellent list of Columnists. Readers of the monthly Update will be familiar with Holly’s writing. She has contributed numerous Articles on Process Frameworks and has committed to writing a quarterly Column titled “Applying Process Frameworks,” the first of which appears this month. As a principal research lead at APQC, with over ten years of business research and consulting experience, Holly brings considerable knowledge to the task. We hope you will share your thoughts and comments with her at www.bptrends.com.

Don’t forget the Building Business Capability Conference from October 31 – November 4, 2016, in Las Vegas and be sure to stop by and see our US Training Partner, Corporate Education Group at Booth #405 to learn more about what’s new with our BPTrends Associates Training Curriculum and Certificate Program.

Carolyn Potts
Managing Editor

Be sure to follow @BPTrends on Twitter and join the BPTrends LinkedIn company page.

New Features

November 1, 2016




Path to Passion: A Pursuit of Professional Excellence

Miriam Wade, Senior Business Analyst, Agile Coach and Scrum Master at Walmart presents Path to Passion: A Pursuit of Professional Excellence.


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Harmon’s Blog: Eye On BPM

Process and Productivity: The Lost Decade

When you study an organization and try to figure out how to improve the way the sales process works, you may not think of yourself as contributing to the success of the nation.  Ultimately, however, the best way to judge the overall results of process improvement, is by looking at a company or a nation's productivity.  Productivity is all about doing more for less.  Put a different way, if


Harmon on BPM: Transitioning to Cognitive Process Analysis

Harmon on BPM Column

At this point in time, we are halfway between the old approach to process analysis and a new approach. In this Column, Paul discusses the new dynamic process modeling techniques which will enable us to model processes that change from one instance to the next.

BPM and Lean: Prepare your Organization for Change: from ‘What’ to ‘How’ – Free Ebook


In this Column, Peter Matthijssen and his co-author, Marc Lankhorst discuss their thoughts on making an organization more adaptive and include a link to a free copy of their newly published eBook, The Adaptive Enterprise. Read inside for details.

Practical Process: The Best Thing?

Practical Process Column

Roger Tregear wonders if BPM is the best thing since sliced bread, and if process-based management is so good, why isn’t everyone doing it? He offers some answers to these questions in this Column. Read his analysis and see if you agree.

Business Architecture Essentials: What Does A Good End-to-End Process Architecture Look Like?


Continuing his series on the Essentials of Business Architecture, Roger focuses this month on defining a good end to end business architecture. With the use of numerous illustrations, he provides a clear step-by-step presentation of how to develop a good business architecture.

Human Resources: Human Data

Human Processes Column

In this Column, Keith examines the key aspects of data to see how they relate to human processes. He presents a new model for analysis that makes explicit the connection of data to human processes. Keith’s model not only clarifies how data differs from the uses to which it is put, but also explains the human processes required to collect data and do something useful with it.

Applying Process Frameworks: Driving Process Improvements: At the Intersection of Benchmarking and Process Frameworks


APQC conducted a survey to better understand common benchmarking practices and the value benchmarking provides. Here, Holly Lyke-Ho-Gland summarizes the results of the survey and concludes that intersecting benchmarks with a process framework helps organizations improve their process improvement efforts.


What You See Understand is What You Get – business process modeling for everyone

In the first of a two-part series, Adrian Mos, a Senior Scientist and Manager of the Enterprise Architecture group at Xerox Research Centre Europe, suggests a simpler alternative to BPMN. Read his Article to learn about this work in progress.

Question 8: Quality of Process or Process of Quality?

Each month we are publishing a summary of a single Chapter in Paul Harmon’s and Roger Tregear’s book, Questioning BPM, in which 33 respected thought leaders in the BPM community respond to a set of 15 questions. This month, Paul writes a summary of responses to Question 8: Quality of Process or Process of Quality?

To Succeed with Case Management – You Need Intelligent BPM

In this Article, Gal Horvitz, CEO of PNMsoft, makes the case for Intelligent BPM in the form of iBPM Suites, which allow you to create Case Management solutions that can be modified over time. Read why this matters and how he believes iBPM software will help you optimize business outcomes and outpace your competition.

Calendar of Events


Building Business Capability—October 31-November 4, 2016, Las Vegas, Nevada. This popular annual North American Conference brings together a broad range of professionals who collaborate to provide integrated solutions for enterprise performance improvement.

Education and Training

  • BPTA Principles of BPM
  • BPTA BPM Professional Curriculum and Certificate Program
    • Qualifsoft, Oslo, Norway, November 8-9 and 15-17
    • Leonardo Consulting, Brisbane, Australia, November 21-25, 2016
    • Qualisoft, Stavanger, Norway, November 22-23 and 28-30
  • BPTA BPM Advanced Curriculum and Certificate Program
  • BPTA BPM Business Architecture Curriculum and Certificate Program

View Complete Calendar