Letter from the Managing Editor:

October 2014

Dear BPTrends Member:

To our many readers who have an interest in the ongoing discussion of processes and capabilities—this issue of BPTrends is for you. Both Paul Harmon and Howard Smith weigh in on the discussion, Paul in his monthly Column, Harmon on BPM and Howard in his Article, Thinking Processes, Capabilities and Services. The topic is also covered in Mike Rosen’s Business Architecture Column, Abstraction in Business Architecture as well as in Roger Burlton’s Article, Real World Business Processes. Now that we have that topic amply covered, we are certain you will find useful and compelling content discussed in the entire issue and will share your comments with us on the BPTrends LinkedIn site.

Carolyn Potts
Managing Editor

New Features

October 7, 2014


Process Communication

This month, Tom Einar Nyberg, Head of BPM at Capgemini Norway and a leading expert in the practical application of Business Process Management, presents four principles for effectively communicating what BPM can do for an organization.



This question is only for individuals from organizations that are using a BPMS application. If your organization has created one or more BPMS applications, which of the following is true:

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Harmon’s Blog: Eye On BPM

Driverless Processes

Anyone engaged in business process redesign owes it to him or herself to keep track of the kind of new innovations that will be used to create radically new business processes in the future.  A good friend, Roger Tregear, shares this passion with me, and we often focus on a new category and then play a game were we try to imagine all the possibilities -- the logical implications, if you would --


Harmon on BPM: Processes and Capabilities

Harmon on BPM Column

The question of what is a process and what is a capability continues. Are they different? Are they the same? Paul Harmon offers his take on what he considers the most useful approach to defining and using capabilities in a process-focused environment.

Business Rule Solutions: What’s Wrong with the Term ‘Knowledge Worker’

Business Rules Column

Ron Ross asks if the term “knowledge worker” allows you to make the distinctions necessary to categorize the different functional roles required to effectively use business rules in your process models. In this Column, he examines the three kinds of workers and discusses how the distinctions among them are important for engineering smarter business solutions.

Business Archicture: Abstraction in Business Architecture

Business Architecture Column

Abstraction is a concept key to modeling. In his Column this month, Mike Rosen provides an introduction to the principles of abstraction and relates them to business architecture.

Process Improvement: Integrating Process Management

Process Improvement Column

In this, the second Column of a series on how to integrate process management into an existing management system, Alan Ramias provides an example of how it can be done on a larger scale—by extensively integrating tools, roles and practices of process management into an organization.

Extreme Competition: The Cognitive Internet of Everything

Extreme Competition Column

Peter Fingar has frequently said that “everything is changed, changed utterly.” In this Column, he explores how the cognitive internet will profoundly affect Business Process Management and offers suggestions to prepare your organization for the sea change he predicts will occur.

Class Notes: 10 Principles of Good BPM

Class Notes Column

Prompted by a lengthy discussion on the BPTrends LinkedIn site, Jan vom Brocke enlisted the collaboration of his colleagues, Theresa Schmiedel, Jan Recker, Peter Trkman, William Mertens and Stijn Viaene, to share their joint experience at a 2013 BPM workshop at the University Liechtenstein. There they developed ten principles of good BPM which they present in this Column.


Real World Business Processes: ‘There is no such thing as a bad example’—Renewing a Passport

With this Article, Roger Burlton presents the first in what is to become a series of Articles in which he describes his “real world” encounters with good and bad processes. The subject of this Article involves his experience with the passport renewal process. Read Roger’s Article to discover what lessons can be learned from the flawed process.

Thinking Processes, Capabilities and Services What’s in a Word?

Howard Smith opens his Article with the statements, “Everything is process. Everything else is just the name of a specific process design.” Read Howard’s insightful Article in which he presents a convincing argument to support those statements.

Calendar of Events

BPTrends BPM Conferences

Building Business Capability Conference November 2-6, 2014, Ft. Lauderdale, Florida.  This popular annual North American Conference is co-produced by BPTrends, Business Rules Solutions and the IIBA, bringing together a broad range of professionals who collaborate to provide integrated solutions for enterprise performance improvement.

BPM in Europe June 15-17, 2015, London, England. This popular annual European BPM conference, co-produced by BPTrends and chaired by Roger Burlton, will once again be co-located with the annual Enterprise Architecture Conference.

BPTrends Associates Education and Training

  • BPTA BPM Professional Certificate Program
  • Business Architecture Certificate
    • BPM Plus, Quebec City, Canada, May 4-8, 2015 (in French)

View Complete Calendar