Letter from the Managing Editor:

October 2015

Dear BPTrends Member:

This month we provide a variety of Columns on topics ranging from Measuring Process Performance to Perspectives on the use of Six Sigma and Lean, and the Internet of Everything and BPM. We hope you find these publications of interest and usefulness in your practice of BPM.

BPTrends 20% Discount at BBC 2015 This year’s BBC Conference scheduled for November 2-6 in Las Vegas, is less than a month away. This year’s event boasts 1400 plus attendees from 35 countries, 126 sessions and 33 tutorials on a wide range of topics delivered by industry practitioners and gurus. For the BPTrends 20% discount use code # BPTLV1520 and be sure to stop by our Booth # P4 and say hello. We look forward to seeing you.

BPTrends 2015 Survey I also want to urge all of you who have not already done so, to participate in The BPTrends State of BPM 2015 Survey to help us stay on top of current trends in the BPM community.

Please follow us on Twitter and LinkedIn.

Carolyn Potts
Managing Editor

New Features

October 6, 2015


Defining and Translating Strategies into Business Processes

Presented by Dr. AlBuhairan, a health care executive with 20 years’ experience in health care and currently the Deputy Chief Executive Officer for Operational Excellence at King Abdullah bin Abdulaziz University Hospital, Princess Nourah bint Abdulrahman University in Riyadh, Saudi Arabia. In this month’s video Dr. AlBuhairan discusses the methodology she and her colleagues employed to define and translate strategy into business processes at the University Hospital.



What is the state of BPM today? (Check all that apply)

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Harmon’s Blog: Eye On BPM

What’s Likely To Change BPM the Most?

This month we are running a mini-poll on BPTrends asking what development is likely to change BPM at readers' organizations during the next 3-5 years.  We offered a variety of possibilities, ranging from environmental changes and cloud computing to cognitive computing. So far, the majority of our readers (36%) have selected Decision Management.  Second place with 21% is Cloud Computing and in


Harmon on BPM: Measuring Process Performance

Harmon on BPM Column

Paul’s focus in this Column is on the Ongoing Process Performance Measures (KPI’s) that every organization ought to track. He discusses the key features associated with Process Performance Measures and suggests that organizations need a BPM operating model to continuously drive innovation in its operational and management processes.

Performance Architecture: Oops! Forgot a Stakeholder

Performance Architecture Column

In their Column this month, Roger Addison and Carol Haig discuss the importance of identifying all of the stakeholders every time a new process is contemplated or an existing process is reviewed and updated. They provide a Stakeholder Analysis model to help identify your stakeholders as well as a Stakeholder Check-in model to specify stakeholders’ interests and involvement in the process development or update.

Down Under: The Internet of Everything and BPM.

Down Under Column

The current business environment is undergoing rapid change, especially with the continual introduction of the Internet of Things (IoT) or the Internet of Everything (IoE), to use Cisco’s term. In such an environment, it is no longer sufficient to redesign or optimize your processes limited to the human and traditional supporting IT applications. In this Column, John Jeston and Gina Craig suggest that effective business transformations begin with an examination of the organization’s business operating model and suggest key questions to ask as you do so.

BPM and Lean: The Essence of BPM


Peter Matthijssen urges BPM professionals to stop focusing on the best approach or method for improving processes, but rather to concentrate on how different approaches and techniques can support each other. He asks, “What does BPM bring to the web of methods and techniques?” In other words, what is the essence of BPM? Do you agree with his conclusion?


Where Does Six Sigma Fit into Evolving BPM?

In this Article, Mike DiLeo, president and cofounder of the Management and Strategy Institute, attempts to answer the question of how Six Sigma fits into an environment where BPM is evolving from process improvement to business transformation. He argues that Six Sigma, needs to be integrated into a systemic BPM model and supports his argument by citing results of a German survey of Six Sigma and BPM.

Teaching BPM as MOOC

Marion Dumas, Marcello La Rosa, Jan Mendling, and Hajo A. Reijers, Professors at universities in Europe and Australia, describe the content of the BPM MOOC—Massive Open Online Course—they designed. The initial offering will be delivered starting on October 12. Read their Article for details.

What are the Key Steps to Using a Process Framework?

Holly Lyke-Ho-Gland presents the second Article in her analysis of the APQC’s Process Framework survey. This month she discusses the responses to the question regarding what activities the respondents focus on when implementing a process framework. Read her Article to learn the top six implementation steps and her analysis of each step.

Calendar of Events

BPTrends BPM Conferences

Forum Praktyków BPM Conference—October 12-13, 2015, Warsaw, Poland. This annual conference is produced by Process Renewal Group Polska under the auspices of the Polish Ministry of Economy. It is a platform for BPM practitioners from the public and private sectors to exchange the experience of building the process maturity in their organizations.

Building Business Capability Conference—November 2-6, 2015, Las Vegas, Nevada. This popular annual North American Conference is co-produced by BPTrends, Business Rules Solutions and the IIBA, bringing together a broad range of professionals who collaborate to provide integrated solutions for enterprise performance improvement.

BPTrends Associates Education and Training

Advanced Professional

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