Letter from the Managing Editor:

November 2015

Dear BPTrends Member:

This week we are all at the Building Business Capability Conference in Las Vegas. Appropriately, Paul Harmon’s Column this month recalls some of the hot trends in BPM that have been front and center over the past two decades, Reading his Column will provide BBC attendees, as well as other BPTrends readers, with a context and perspective on BPM since the late 60’s. Today is the second day of the BBC Conference and if you are attending, please stop by and see us at booth P4. We would enjoy meeting you and hearing your suggestions for how we can make BPTrends.com more useful in your BPM practice.

And be sure to follow us on Twitter @BPTrends and LinkedIn.

Carolyn Potts
Managing Editor

New Features

November 3, 2015


Defining and Translating Strategies into Business Processes

Dr. AlBuhairan presents this month’s video in which she discusses the methodology she and her colleagues developed to define and translate strategy into business processes at the University Hospital. Dr. AlBuhairan is a 20 year veteran of the health care industry and currently the Deputy Chief Executive Officer for Operational Excellence at King Abdullah bin Abdulaziz University Hospital, Princess Nourah bint Abdulrahman University in Riyadh, Saudi Arabia.



How is your organization using BPM software? (Choose more than one)

View Results

Loading ... Loading ...

Harmon’s Blog: Eye On BPM

Policies, Processes and Human Mistakes

In early October the US air force, operating in Afghanistan, bombed a hospital in Kunduz that was run by Doctors Without Borders (MSF), killing  31 patients and medical personal.  Since then there have been investigations by both the Associated Press and by the US forces in Afghanistan.  A report was just issued by the US forces, and US Army General John Campbell described the tragedy as "an


Harmon on BPM: Business Process Management Today

Harmon on BPM Column

While preparing for the Building Business Capability Conference, Paul began thinking about the differences in BPM now and when he first started working in the field in the late 60’s. In this Column, he provides a brief summary of the state of BPM that motivated managers to pursue a process approach over the following several decades. Paul concludes that, unlike those previous decades, these days, new techniques will be less important than”good, clear thinking about how work gets done.”

Practical Process: Get the Circles Turning

Practical Process Column

In 2014, Roger Tregear introduced readers to the “Tregear Circles,” 2 Virtuous Circles of process based management – the Process Ownership Circle and the Process Improvement CIrcle. Since then, he has used the 2 Virtuous Circles in several practical applications, and while they have proven to be very useful, some hidden nuances have come to light. In this Column, he revisits the 2 Virtuous Circles and shares the insights he has learned from his experience.

Human Processes: Turning Down the Heat of Collaboration

Human Processes Column

In his Column this month, Keith Harrison-Broninski discusses the secret to removing friction from workplace collaboration. He suggests that managers can eliminate friction by employing the 5 Cs—Commit, Contribute, Compensate, Calculate and Change to ensure that staff are not threatening each other’s workplace goals. Read Keith’s Column to see how the 5 Cs can help you and your organization.

Business Rules Solutions: Measuring Quality and Defects in the Knowledge Economy

Business Rules Column

Ron Ross asks, ‘How do you assess quality and defects in a business process when there’s no physical product?” He asserts that if you’re not documenting and managing your business rules as part of your BPM initiatives, you’re missing a crucial part of the problem. See if you agree with Ron.


6 Lean Mean Benefits of Lean Six Sigma

Evelyn Hylton, a contributing writer to TGO Consulting, discusses the upside of incorporating Lean Six Sigma into your organization. Read her Article to learn what she considers 6 Lean, Mean Benefits.of Lean Six Sigma.

Avoiding Risk Management Failure: An End-to-End Process Approach

In this Article, Roger Burlton, Sasha Aganova and Alex Aganov, offer a 7 step approach to assuring success in a risk management program. They have used this approach successfully and contend that it will not only identify the business risks, but also incorporate elements of process improvement that will create lasting and sustainable change in the organization. Read their Article for details on how to implement the 7-steps.

Overcoming the Common Challenges of Implementing a Process Framework

In the third and final Article in her analysis of the APQC’s Process Framework survey, Holly Lyke-Ho-Gland presents the implementation challenges most frequently cited by respondents and proposes solutions to overcome them.

Calendar of Events

BPTrends BPM Conferences

Building Business Capability Conference—November 2-6, 2015, Las Vegas, Nevada. This popular annual North American Conference is co-produced by BPTrends, Business Rules Solutions and the IIBA, bringing together a broad range of professionals who collaborate to provide integrated solutions for enterprise performance improvement.

BPTrends Associates Education and Training

View Complete Calendar