Letter from the Managing Editor:

July 2014

Dear BPTrends Member:

This month, as always, our authors provide a diversity of articles on Business Process topics, including strategies for achieving success in process improvement projects to best practices in legal aspects of data mining. We hope you will find the contents engaging and will share your questions and comments with the authors.

Carolyn Potts
Managing Editor

New Features

July 1, 2014


What is a Business Process

This month, Rick Rummler presents What is a Business Process? emphasizing the need for an “objective, clear, and defensible” definition. Rick is a partner in the Performance Design Lab and has over 20 years of consulting experience.



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Harmon’s Blog: Eye On BPM

A Cognitive Application from IBM

IBM is slowly but surely building up its new AI (Artificial Intelligence) capability. In the early Nineties, it seemed as if AI and expert systems had run their course with little commercial impact.  In fact, of course, major technologies don't go away.  They get a lot of attention.  People learn how to use the technology.  And then there is a period when people digest and consider what they have


Harmon on BPM: Business Process Trends

Harmon on BPM Column

In preparing for a conference in which he is to lead a panel discussion on important issues in BPM, Paul Harmon started a discussion on the BPTrends LinkedIn site. So far, over 100 entries have been posted, and in his Column, Paul presents a summary of 5 issues selected for his panel discussion.

Practical Process: Strategy to Operations: the process pathway

Practical Process Column

Developing a coherent view of the inter-relationships between strategy and process makes it much more likely that the strategy will be executed and the processes will be effectively managed. To do so, Roger Tregear proposes four practical steps to getting started on the creation of sustainable process-based management.

Performance Improvement: Baby Steps: Making Process Management a Reality

Process Improvement Column

In their last Column, Alan Ramias and Cherie Wilkins began a series on building and installing a process management system inside an organization. This month they continue the series by framing what they believe is included in any management system and how process management fits into it. They conclude by describing how you can start installing process management on a small scale to win the hearts and minds of those in your organization who need to be sold on BPM.


Effective Transformational Change Requires Balancing Standardization with Personalization (Part Two)

This Article is the second of a two-part series based on American Productivity and Quality Center’s (APQC) recent research on transformational change. Holly Lyke-Ho-Gland presents the results of the research that suggest organizations can leverage three best practices that balance standardization and flexibility to drive adoption of the organization’s transformation. The first Article explored the first of the three best practices, and the second and third best practices are presented here.

Legal Aspects of Process Mining

In this Article, Lukasz Czynienik and Zbigniew Paszkiewicz, both legal experts, address legal issues associated with practical use of process mining techniques. The issues discussed include handling privacy in the work place, processing of personal data, as well as copyright protection of databases.

Calendar of Events

BPTrends BPM Conferences

Building Business Capability Conference November 2-6, 2014, Ft. Lauderdale, Florida.  This popular annual North American Conference is co-produced by BPTrends, Business Rules Solutions and the IIBA, bringing together a broad range of professionals who collaborate to provide integrated solutions for enterprise performance improvement.

BPTrends Associates Education and Training

View Complete Calendar