Letter from the Managing Editor:

April 2015

Dear BPTrends Member:

This month’s BPTrends Publication presents the usual variety of BPM topics with emphasis on BPI including two useful Articles and a Column focused on gaining stakeholder buy in. Class Notes offers a fresh look on the state of BPM Curricula in colleges and universities offering BPM programs. Please let us know your thoughts on this month’s content and topics you would like to see included in future updates.

Carolyn Potts
Managing Editor


New Features

April 7, 2015


Videos

Process Governance Maturity

Sandra Foster, Managing Partner at Capstone Ridge Group in Winnipeg, Canada, presents her case for the importance of Process Governance in sustaining process based management systems.


Polls

April

People use these terms in different ways. Tell us which definition best describes the activity the process people in your organization are doing. Please only choose one.

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Harmon’s Blog: Eye On BPM

Communication and Transformation

McKinsey research has just published some good data on organizational transformation.  To see one summary, visit: http://www.mckinsey.com/insights/organization/How_to_beat_the_transformation_odds?cid=other-eml-alt-mip-mck-oth-1504 You'll find there definition of transformation -- they are using the term rather broadly to include all kinds of business process change -- but they go on to ask about


Columns

Harmon on BPM: Change Management and Human Performance

Harmon on BPM Column

Getting people to support change is key to successful business process change initiatives. Having reviewed the current Change Management literature, Paul derived four basic approaches to gaining support. In this Column, he discusses the four approaches and their importance in achieving a successful process change initiative.

Class Notes: The BPM curriculum revisited

Class Notes Column

With his colleagues, Stefan Seidel and Sanja Tumbas at the University of Liechtenstein, Jan vom Brocke set about to update a 2012 Column, Class Notes: BPM Research and Education—How was School Today? In this Column, the authors describe the three major archetypes of BPM education and emphasize the need to teach BPM as a problem-solving discipline that drives innovation in a digital world.

Process Solutions: Process Automation: Building the Perfect Beast

Process Solutions Column

When Tom Bellinson took a position at a large public university, he was exposed to some process management challenges that were considerably different from those he encountered in the small and medium size businesses he had worked in for most of his career. Universities tend to have far more processes than do small to mid-sized organizations which led to some using automation tools such as Microsoft Access and Apple’s FileMaker Pro. In this Column, Tom defines the four sets of integrated capabilities present in both tools—Data Modeling, Interface Design, Report Builder, and Programming Logic, and demonstrates how each tool can be used to automate processes.

Practical Process: The Problem With Problems

Practical Process Column

Roger Tregear warns that just because there are no reported problems with a process doesn’t mean it can’t be improved. In this Column, he urges process practitioners to think more broadly and discover opportunities for innovative improvement as well as for simply improving those processes that are obviously broken. He provides techniques to enable this kind of analysis that, if implemented, significantly contribute to your organization’s goal of creating sustainable process-based management and process improvement.


Articles

Process Portfolio Analysis Based On Maturity Survey

In this Article, Arun Kumar Asokan, a BPM Consultant with Infosys, Ltd., introduces a structured approach to Process Portfolio Analysis. He provides models for conducting the analysis and contends that, if carried out, the analysis will benefit the organization by enabling management to identify processes that create customer and shareholder value and eliminate those that do not.

Communication Best Practices for BPI Project Success

Based on her experience as a Consultant within Leadership, Project Management and Process Improvement, Gina Abudi strongly believes that BPI projects require significantly more communication than many other types of projects. In this Article, Gina provides proven techniques that enable the BPI team to get buy-in from all of the stake holders—even those resistant to the project.

Communities of Practice: Collaboration Tool for Long-Term Engagement in Process Improvement

In her previous Articles on crowdsourcing and hack events, Holly Lyke-Ho-Gland discussed the limitations of traditional process improvement efforts and explored alternative solutions to engaging employees in process improvement. In this Article, she focuses the discussion on how to keep the momentum going once employees go back to business as usual.


Book Review

Book Review: Changing Cultural Practices: A Contextualist Framework for Intervention Research

Paul Harmon gives this book a must read endorsement for anyone interested in cultural change in the context of process change.


Calendar of Events

BPTA BPM Conferences

BPM in Europe June 15-18, 2015, London, England. This popular annual European BPM conference, co-produced by BPTrends and chaired by Roger Burlton, will once again be co-located with the annual Enterprise Architecture Conference.

Building Business Capability Conference November 2-6, 2015, Las Vegas, Nevada. This popular annual North American Conference is co-produced by BPTrends, Business Rules Solutions and the IIBA, bringing together a broad range of professionals who collaborate to provide integrated solutions for enterprise performance improvement.

BPTrends Associates Education and Training

View Complete Calendar