Letter from the Managing Editor:

August 2017

Dear BPTrends Member:

As is our August tradition at BPTrends, we suspend our normal publication schedule and publish the “Best of BPTrends” list. We have selected publications from the past 12 months.that have generated the most interest among our readers. We hope you’ll find an Article or Column that you haven’t read and some you’ll wish to reread. Enjoy your summer vacation, and we will resume our regular publishing schedule in September. As always, we look forward to hearing your comments and recommendations for future publications.

Carolyn Potts
Managing Editor
www.bptrends.com

Be sure to follow @BPTrends on Twitter and join the BPTrends LinkedIn company page.


Best of BPTrends


Video

Brainstorming Across Multiple Locations

Gina Abudi discusses techniques for successfully brainstorming across multiple locations.


Columns

Harmon on BPM: Sustainable Business Processes

In a world in which water and energy are becoming increasingly more expensive, and the negative effects of industrial processes and waste disposal are increasingly scrutinized, efforts at sustainable waste processing processes are going to be increasingly necessary. Read Paul’s Column for an account of his recent visits to companies where sustainable waste processing has become a major priority.

Performance Architecture: Disruptive Design

Using the Apple Store’s design as a model, Roger Addison and Carol Haig describe how Apple has successfully created a space that excites and accommodates customers’ needs and desires. Read their Column to learn how their Apple store experience led them to consider the importance of design in engaging customers and how the design drives Apples’ sales and service process to such great success.

Human Processes: Measuring Change

In this Column, Keith Harrison-Broninski uses the Casual Loop Diagram as a starting point for measuring change. He provides a step by step method for aligning system dynamics with business processes. He has used this approach successfully in large-scale, multi-stakeholder environments. Keith would welcome your questions on how you might apply this approach in your organization.

Process Improvement: Lean Six Sigma—Always Together?

Because Alan Ramias began his career at Motorola in the 1980’s when the company decided to improve product quality tenfold by combining Lean and Six Sigma techniques, he was a bit baffled when articles began to appear many years later extolling the advantages of unifying the methodologies. In this Column, he recounts the processes Motorola undertook to educate their employees on implementing the combined methodologies. Read this interesting account of the history of Lean Six Sigma.

Applying Process Frameworks: Process Challenges Don’t have to be so Challenging

Holly Lyke Ho Gland, a principal research lead at AQPC, presents the results of their annual priorities survey. The results suggest that process management challenges continue to be top priorities for business in 2017. Read her Column for suggestions on dealing with those challenges.

Essentials of Business Architecture: ‘Developing your Capability Architecture: It’s all about being able to get things done’

Roger Burlton explores the various perspectives on the definition of a “capability.” His goal is to ensure that, regardless of how you define capability, that you maintain an approach that is business oriented and not just about IT.

Practical Process: The Best Thing?

Roger Tregear wonders if BPM is the best thing since sliced bread, and if process-based management is so good, why isn’t everyone doing it? He offers some answers to these questions in this Column. Read his analysis and see if you agree.

Business Rules Solutions: The Story of Al’s Spreadsheet and Absent Brains

A few years ago, Ron Ross’ organization, Business Rules Solutions, was invited to conduct a one-week facilitated session for a national taxation authority. The objective was to reverse-engineer business rules from a very complex spreadsheet called Al’s Spreadsheet. Read Ron’s Column to discover the lessons learned from that engagement.

Process Solutions: What is the Internet of Things?

Although The Internet of Things provides users and businesses a great opportunity to make life a little easier, Tom Bellinson warns that, left unattended, these devices have the potential to do great harm. Read his concerns and his suggestions for making these devices more secure.

Class Notes: Where to Study Business Process Management? A Global Perspective Based on EDUglopedia.org

This month, Jan vom Brocke updates previous Class Notes Columns which described the wide range of locations throughout the world where BPM education was offered. Now, the University of Liechtenstein has developed a website, EDUglopedia.org for pooling knowledge of BPM courses worldwide. Read Jan’s Column for details.

BPM and Lean: Enabling the Adaptive Enterprise – Software for Change

In his new role as CTO at Bizzdesign, Peter Matthijssen observes that organizations handle change today in much the same way as they did 10, 20, 30 years ago and asks if this makes sense in today’s digital world. Read his Column for his answer to the question.


Articles

A Great Work Culture Demands More than Fixing Bad Processes

In her role as a process management consultant, Sasha Aganova and her team are often called in to sort out the “bad processes.” After closely examining the root causes of the problems, they have found several main types of real issues that obtain in most instances. In this Article, Sasha defines them and discusses the solutions her clients have found to be successful in overcoming them.

Launch Continuous Improvement Initiatives in 2017

Gina Abudi, President of Abudi Consulting Group, urges you to resolve to launch continuous improvement projects in 2017.

Dealing with Process Variations

While process improvement initiatives can vary greatly from business to business, they share at least one thing in common: the challenge of managing process variations. Ivan Selselj, CEO of Promapp, offers strategies for dealing with those challenges.

Business Process Management in the Digital Age

In this Article, the authors present their BPM capability framework in the digital age. The framework includes 30 capabilities structured along core elements of BPM i.e., strategic alignment, governance, methods, IT, people, and culture.


Calendar of Events

Conferences

IRMUK— London, England, October 16-19, 2017. This popular BPM Conference is co-located with the Enterprise Architecture Conference.

Building Business Capability— Loew’s Royal Pacific Resort, Orlando, Florida November 6-10, 2017.

Education and Training

  • BPTA BPM Professional Curriculum and Certificate Program
  • BPTA BPM Business Architecture Curriculum and Certificate Program
    • Qualisoft, Oslo Norway, October 16-20, 2017

View Complete Calendar

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