Letter from the Managing Editor:

May 2015

Dear BPTrends Member:

This month’s Update provides perspectives on a range of topics from process performance measures and “core notions” in business rules to gaining buy-in to process initiatives through the use of hidden rewards. Our Down Under Columnists offer sage advice on using the BPM staff to the best of its ability. We hope you find the information useful and applicable.

We want to remind our readers in Europe that the annual BPM in Europe Conference is fast-approaching in June. Click on the link for more information or to register.

Carolyn Potts
Managing Editor


New Features

May 5, 2015


Videos

BPT 2015

The video this month features Kuno Brodersen, CEO of QualiWare, who discusses the three C’s of successful process change—coherence, consensus, and consistency.


Polls

May

Who Does Your Organization Train to Help With Process Change? (You can choose more than one.)

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Harmon’s Blog: Eye On BPM

Productivity and Process in the UK

This month there is a BPM Conference in London that BPTrends co-sponsors. It turns out it’s a rather good time to be holding it. The Economist (May 30 2015) just ran an article on productivity in the UK. It seems that productivity gains have been flat since about 2011, and the government is seriously concerned. (US productivity has increased over 9% since 2011.) I’ve written about productivity


Columns

Harmon on BPM: KPIs and Stakeholders

Harmon on BPM Column

In this Column, Paul Harmon provides a brief description of the approach to performance measures used in the BPTrends Associates Process Redesign Methodology. It is a comprehensive approach with equal emphasis on Customers, Management and other Key Stakeholders. When applied, it produces a complete list of measures for a process.

Business Rule Solutions: What the Business Rules Group (BRG) Has to Say About Business Rules

Business Rules Column

The Business Rules Group (BRG) has played a central role in developing core notions of business rules and the business rule approach in its current form. In his Column, Ron Ross examines the main themes in BRG’s thinking on business rules as explicitly expressed in four highly influential work products. It also reveals how that thinking has been refined since the early days in 1989.

Down Under: Processes – the Solution to Resolving an Issue or Dumbing Down Staff?

John Jeston and Gina Craig

In their Column this month, John Jeston and Gina Craig ask, “Is providing staff with detailed step by step process and work flow solutions making them think less?” In their experience as managers, they have learned that staff are generally closest to the process and usually have the best solutions to process problems. Is this your experience as well?


Articles

Three Snags Spoiling the BPM Party

In this Article, Deepak Singh, who is responsible for product development at AccuProcess, describes three potential pitfalls to successful implementation of process initiatives and how to avoid them.

The Power of Hidden Rewards in Creating and Sustaining Change

Gaining buy-in for change is central to the success of any business process improvement. And rewards are what motivate most of our behavior. In this Article, Daniel White, an organization development consultant, describes an example of how examining and altering rewards for unwanted behaviors can be a powerful factor in creating buy-in and positive behavior change.


Calendar of Events

BPTA BPM Conferences

BPM in Europe June 15-18, 2015, London, England. This popular annual European BPM conference, co-produced by BPTrends and chaired by Roger Burlton, will once again be co-located with the annual Enterprise Architecture Conference.

Building Business Capability Conference November 2-6, 2015, Las Vegas, Nevada. This popular annual North American Conference is co-produced by BPTrends, Business Rules Solutions and the IIBA, bringing together a broad range of professionals who collaborate to provide integrated solutions for enterprise performance improvement.

BPTrends Associates Education and Training

View Complete Calendar