Letter from the Managing Editor:

June 2017

Dear BPTrends Member:

The variety of topics presented in this month’s Update range from robotic process automation (RPA) to a design for successful aging. We hope you will attend Paul Harmon’s upcoming seminar, The World of Business Transformation on July 25, 2017, 1PM EST and 4PM PCT. Be Sure to sign up.

Again, I am asking your assistance in identifying an individual from Europe, Asia and/or Latin America to write about BPM in their part of the world. If you are interested, or if you know someone who would be interested, please contact me at capotts@bptrends.com.

Carolyn Potts
Managing Editor

Be sure to follow @BPTrends on Twitter and join the BPTrends LinkedIn company page.

New Features

June 6, 2017


Brainstorming Across Multiple Locations

Gina Abudi discusses techniques for successfully brainstorming across multiple locations.


Robotic Process Automation (RPA) is a newly “hot” item. In essence one uses an RPA tool to like existing software programs, to automate passing data and to eliminate having people reenter data.

What is the status of RPA at your organization?

View Results

Loading ... Loading ...

Harmon’s Blog: Eye On BPM

Malls Will Disapear?

There have been several stories in the press this week about how malls are doomed to disappear.  It's a sign of the continual spread of the waves caused by Amazon.com  It began with the retail book industry.  Amazon offered to sell books online.  You went to www.amazon.com and chose your book and Amazon rushed it to you via a delivery service, like UPS.  That was a challenge to bookstores who had


Harmon on BPM: Robotic Process Automation Comes of Age

Harmon on BPM Column

The need for Robotic Process Automation occurs when employees routinely need to work with two or more existing applications and transfer data between them. Read Paul’s Column on why RPA is increasingly becoming a solution to consider.

Human Processes: A Kiss from the Military

Human Processes Column

In this Column, Keith describes a little known but widely used approach to EA that emerges from the military called NAF (Nato architecture framework). Keith thinks of this framework as a way to keep it simple stupid (kiss). Read his Column for details.

Performance Architecture: Design for Successful Aging

Performance Architecture Column

Roger Addison and Carol Haig discuss a topic that is becoming increasingly important in this era—the challenges of aging. They examine the challenges by looking at four categories as they pertain to the elderly—Architecture, Mobility, Technology and Community Engagement. Whether you’re confronting the challenges yourself or for loved ones, you will find the discussion useful.

Applying Process Changes: Process Measures Equal Better Improvements

In the first quarter of 2017, APQC conducted its bi-annual survey to understand how organizations leverage frameworks to provide insights on the common applications and guidance around implementation tactics and addressing the common barriers of implementation. In this Column, Holly Lyke-Ho-Gland summarizes the results.


A Great Work Culture Demands More than Fixing Bad Processes

In her role as a process management consultant, Sasha Aganova and her team are often called in to sort out the “bad processes.” After closely examining the root causes of the problems, they have found several main types of real issues that obtain in most instances. In this Article, Sasha defines them and discusses the solutions her clients have found to be successful in overcoming them.

Dealing with Process Variations

While process improvement initiatives can vary greatly from business to business, they share at least one thing in common: the challenge of managing process variations. Ivan Selselj, CEO of Promapp, offers strategies for dealing with those challenges.

Calendar of Events


IRMUK, October 16-19, London, England, October 16-19, 2017. This popular BPM Conference is co-located with the Enterprise Architecture Conference.

Building Business Capability, Loew’s Royal Pacific Resort, Orlando, Florida November 6-10, 2017.

Education and Training

View Complete Calendar