Letter from the Managing Editor:

November 2014

Dear BPTrends Member:

The publication of the November Update coincides with the beginning of the BBC Conference in Ft. Lauderdale, Florida. BPTrends is proud to sponsor this important BPM Conference and to have Roger Burlton chairing the BPM track. Roger, Paul, Celia and I will all be on hand and hope our members and readers in attendance will make a point to stop by our booth and say hello. It also gives me pleasure to say that, in addition to Paul and Roger, many of the authors featured in this month’s content will be presenters on the program. They include Alec Sharp, Alex Mello, Peter Matthijssen, and Jan Vanthienen.

Carolyn Potts
Managing Editor


New Features

November 4, 2014


Videos

The Business Manifesto

In this month’s video, Jan Vanthienen, Professor of Information Systems at K.U. Leuven (Belgium) presents and discusses his ideas for a Business Manifesto.


Polls

November

Does your organization seek to define and capture business rules in conjunction with business process redesign?

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If you do capture business rules, how do you use them?

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Harmon’s Blog: Eye On BPM

BPM in London in 2015

Those who follow BPTrends know that we sponsor two conferences a year -- one in North America in the fall (BBC was just held at Fort Lauderdale, Florida) -- and one in Europe in the Spring.  The European conference, called BPM Europe 2015 will be held in London from June 15 to 18 in 2015.  As in the past few years, we are combining the European BPM conference with a second conference on Enterprise


Columns

Harmon on BPM: The Four Key Diagrams for Business Process Analysis Work

Harmon on BPM Column

In this Column, Paul presents the four diagrams he thinks most useful for the various stages of process analysis work. The four diagrams are the Scope Diagram for initial analysis, the BPMN flow diagram for analysis of the activities within a process, the Decision Management Diagram for an analysis of how business knowledge is organized for decision-making, and the Process Management Diagram for analysis of how a process is governed.

Practitioner’s Perspective: What’s Wrong With This Process? – A Closer Look at Assessing Business Processes

A Practitioner's Perspective Column

In his extensive career in BPM consulting, Alec has noted that the pressure to accomplish a great deal in as short a time as possible has become a baseline assumption in working with clients; to the point that “90 minutes is the new day” is his mantra. In this Column, he describes some time-efficent ways to asses a business process.

Human Processes: Network Overload

Human Processes Column

Adding to the long list of available communication options, some vendors are offering the “private social network” that helps employees collaborate across departments. Keith disagrees. Read his reasons in this brief and to the point Column.

Down Under: BPM is ALL about People Change Management

John Jeston and Gina Craig

John Jeston and his colleague, Gina Craig, assert that unless all stakeholders—both internal and external—are enthusiastic and fully engaged in a change management project, the implementation is at risk of failure. In this Column, they discuss ways to create an environment that will encourage stakeholders to be fully involved.

Practical Process: The Case for Process Architecture

Practical Process Column

Roger Tregear states unequivocally that if you don’t have a Business Process Architecture, you’re not doing process management. As Roger defines and uses it, a BPA is a simple, but not simplistic, view of how the organization creates, accumulates, and delivers value. It is a practical and pragmatic management tool. In this Column, he provides examples of frameworks that emphasize the “simple” approach.


Articles

How to Avoid the 10 Biggest Mistakes in Process Modeling

In this Article, Alexandre Mello presents the 10 biggest mistakes in process modeling he’s observed in his consulting practice. He elaborates on how they occur and suggests ways to keep them from happening.

“Large organizations don’t need customers, they can be busy with themselves.”

Using a quote from Bert Kersten, a Professor at Nyenrode Business School, Peter Matthijssen discusses how the customer is frequently ignored as employees focus on internal projects. In this Article, Peter exhorts BPM practitioners to keep the focus on the customer by asking a series of questions about process improvement projects.


Calendar of Events

BPTA BPM Conferences

BPM in Europe June 15-17, 2015, London, England. This popular annual European BPM conference, co-produced by BPTrends and chaired by Roger Burlton, will once again be co-located with the annual Enterprise Architecture Conference.

BPTrends Associates Education and Training

View Complete Calendar