Letter from the Managing Editor:

February 2016

Dear BPTrends Member:

Our Columnists this month offer a variety of topics including Paul Harmon’s annual predictions for BPM in the new year, Tom Bellinson’s analysis of WordPress, Roger Burlton’s discussion of the role of external stakeholders in developing a business architecture, and Peter Matthijssen’s description of the Customer Journey technique. Two excellent Articles on governance and capabilities round out our content for February.

We want to call your attention to our Education and Training section (below) which presents a schedule of our BPTrends BPTA BPM Training Curriculum. To learn more about our BPTA BPM Curriculum and our worldwide partners go to the BPTA website.

Carolyn Potts
Managing Editor

Be sure to follow @BPTrends on Twitter and join the BPTrends LinkedIn company page.

New Features

February 2, 2016


The Two Faces of Business Change

This month’s video presents Roger Burlton and Sasha Aganova, Managing Consultants at Process Renewal Group, discussing the structural and cultural aspects of business change and how the two must align for successful change to occur.



Cognitive computing is concerned with a broad collection of software techniques – including natural language, analytics, knowledge-based decision support, and robotics – that can be used in various combinations to automate aspects of business that are currently done by humans.

Is your company exploring cognitive computing at this time?

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Harmon’s Blog: Eye On BPM

Questioning BPM?

This past summer Roger Tregear, the head of BPM at Leonardo Consulting, came up with a great idea:  Why not define a number of key questions about BPM and then ask a number of well-known BPM consultants, practitioners and academics to provide brief answer those questions.  The book would fill a need for up-to-date information as to the current state of business process management. To assure that


Harmon on BPM: Business Process Trends in 2016

Harmon on BPM Column

This month, Paul presents his thoughts on what we might expect to see occur in process work in 2016. Based on responses to our January reader’s poll, observations at the November Building Business Capability Conference and extensive market research, he speculates that it will be a slow to average year for those promoting BPM, but will see the emergence of Cognitive Computing as an important technology. Read Paul’s Column for his take on 2016 and what Cognitive Computing might mean for BPM.

Business Architecture: Defining your External Stakeholders–Interactions, Value, and Performance


In his third Column in the series on Business Architecture Essentials, Roger Burlton analyzes the stakeholder’s role in defining an organization’s business architecture. He presents the stakeholder model he uses to reconcile the various stakeholders’ perspectives. He provides a list of questions and responses which will help you to define your external stakeholders and, ultimately, the most viable strategic goals.

Process Solutions: Process Automation: Life On theWeb–WordPress

Process Solutions Column

In his initial Column for 2016, Tom Bellinson describes the process he and his partners followed in launching their 100% web-based enterprise. They began by setting up the domain with their hosting service and doing a baseline installation of WordPress. Tom takes us through all of the steps in the process and highlights the do’s as well as the don’ts in building your web presence.

BPM and Lean: Let’s go on a Customer Journey


Processes should provide value for customers, but, Peter Matthijssen asks, “How do our customers experience our processes?” In this Column, Peter introduces a technique, aimed at customer experience, called Customer Journey. This technique, Peter asserts, must be part of your BPM/Lean toolkit. Look inside for details.


The Business Capability Map: A critical yet often misunderstood concept when moving from program strategy to implementation

In this Article, Shiva Nadarajah and Atul Sapkal consultants at Sapient Global Markets, define business capabilities and show where they fit into the overall process, and how they can be used to drive meaningful decisions to gain alignment from strategy through execution. To illustrate the use and value of the business capability map, they include an example from the wealth management industry.

Steps to Governance

In this Article, Stacey Wright, a program manager at Macedon Industries, initiates the first in a series of Articles on governance. Stacey has had considerable experience in helping organizations add applications to run and grow their businesses. Here, she lists the most frequently asked questions she has encountered, which she will address in future Articles.

Calendar of Events

Education and Training

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