Working Minds: A Practitioner’s Guide to Cognitive Task Analysis, by Beth Crandall, Gary Klein, and Robert R. Hoffman.
Trying to figure out how knowledge workers perform tasks is a growing challenge. Cognitive Task Analysis offers new tools to help with this task. Paul Harmon takes a critical look at Working Minds, the latest book on this growing new field.
Working Minds: A Practitioner’s Guide to Cognitive Task Analysis, by Beth Crandall, Gary Klein, and Robert R. Hoffman
October 3, 2006 , By