What Makes a Good Process?
Do we know what a good process is and would we know one if we saw one? In this Article, Rob Davis attempts to answer these questions by presenting his criteria for identifying the elements of a good process and for creating a good process model. The result is what he considers the nine key principles of business process excellence. Do you agree? Let us know your response.
What Makes a Good Process?
November 3, 2009 , By