What do managers and supervisors at your organization know about processes?

• Our managers really don't know much about business processes.
• Our managers know about the names of the business processes within their departments.
• Our managers know how processes that occur within their department are measured and get monthly outcomes.
• Our managers know about processes that cut across departmental lines and how activities they manage fit within larger processes.
• Our managers use process measurement results to help control the activities they manage.
• Our managers know enough to manage employees undertaking process improvement efforts.

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