Van Ameyde International Case Study

Van Ameyde International Case Study
Marco Valkenburg
In the November Update, we presented a synopsis of the winners of the OMG BPM/SOA Case Study contest. Here we present the first prize winner`s story. The Van Ameyde Group specializes in international claims and risk management for major international insurance companies, captives and brokers, government agencies, and corporate and industrial clients, including the energy sector, the shipping industry, ports, and terminals. Their challenge was to obtain full control over all claims resolution processes in order to provide customers with the best service and transparency levels in the market. To accomplish this goal, the business embarked on a new claims handling system called ECHO – European Claims Handling Optimization. Read their description of the process they followed to achieve their goal.