Universal Service Definition in the Context of Service Catalog Design
Nino Sipina
Nino Sipina acknowledges that creating a service catalog is a demanding task, but that doing so can lead to significant cost reductions. In this Article, he proposes a generic (industry independent) service definition, correlates it with processes and provides a blueprint for testing the maturity level of each designed service.
Universal Service Definition in the Context of Service Catalog Design
January 4, 2011 , By
