The Third Wave: BPM 2005

The Third Wave: BPM 2005
This month, Howard Smith and Peter Fingar reflect on how the acronym “BPM” and the phrase “Business Process Management” were bandied about in 2004, and make some suggestions for improving the dialog about BPM in 2005.

Howard Smith

Howard Smith

Howard Smith is CTO (Europe) for CSC and a Research Associate with the Leading Edge Forum (LEF). Howard has recently developed CSC's methodology for Services Innovation, based on Services Blueprinting and the Southbeach Notation. A sought after speaker, advisor and problem solver, Howard’s expertise spans early stage technology search, software engineering, systems integration, business process, services innovation, ideation and futures scanning. He is the author of two books: Business Process Management: The Third Wave and IT Doesn’t Matter - Business Processes Do. Contact Howard via LinkedIn at https://www.linkedin.com/profile/view?id=9859.
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