The Process of Working with People: Person-to-Person Business Process Management
In this article, Howard Smith and Peter Fingar discuss the development of processes that involve interactions between people, either employee to employee interactions, or interactions between employees and customers or suppliers. In all of these cases, process improvement means structuring these people-to-people interactions so they are more efficient and productive. Smith and Fingar suggest that modeling based on human intentions can help.
Howard Smith
Howard Smith is CTO (Europe) for CSC and a Research Associate with the Leading Edge Forum (LEF). Howard has recently developed CSC's methodology for Services Innovation, based on Services Blueprinting and the Southbeach Notation.
A sought after speaker, advisor and problem solver, Howard’s expertise spans early stage technology search, software engineering, systems integration, business process, services innovation, ideation and futures scanning. He is the author of two books: Business Process Management: The Third Wave and IT Doesn’t Matter - Business Processes Do.
Contact Howard via LinkedIn at https://www.linkedin.com/profile/view?id=9859.
Latest posts by Howard Smith (see all)
- Software Robots for Process Automation: Fudge or a Strategic Solution? - June 1, 2015
- Thinking Processes, Capabilities and Services What’s in a Word? - October 6, 2014
- The Elements of Southbeach Notation 0.9 - June 7, 2011
- Red, Green and Blue – Situational Improvement Using Southbeach - January 4, 2011
- Southbeach, P-TRIZ, Now has Software Support - October 7, 2008
