The Process of Working with People: Person-to-Person Business Process Management
In this article, Howard Smith and Peter Fingar discuss the development of processes that involve interactions between people, either employee to employee interactions, or interactions between employees and customers or suppliers. In all of these cases, process improvement means structuring these people-to-people interactions so they are more efficient and productive. Smith and Fingar suggest that modeling based on human intentions can help.
The Process of Working with People: Person-to-Person Business Process Management
September 7, 2004 , By