The Process of Working with People: Person-to-Person Business Process Management
In this article, Howard Smith and Peter Fingar discuss the development of processes that involve interactions between people, either employee to employee interactions, or interactions between employees and customers or suppliers. In all of these cases, process improvement means structuring these people-to-people interactions so they are more efficient and productive. Smith and Fingar suggest that modeling based on human intentions can help.
Howard Smith
Howard Smith has worked in the information technology and management consulting business for over 38 years. A sought after keynote speaker, advisor and problem solver, Howard's expertise spans early-stage technology, software engineering, systems integration, business process, services innovation, idea management and horizon scanning.
At CSC (now DXC) Howard held the roles of Director of E-Strategy (eCommerce), Global Process Manager (CSC 'e4' Enterprise Architecture), Chief Technology Officer (CTO) and Director of Strategic Innovation. Howard's 'ideas' program (CSC employee and customer 'collective intelligence') added over $500M value to the company's bottom line. His innovation campaigns shaped several of the company's strategic CEO-led initiatives, including the pioneering Corporate Responsibility & Sustainability program.
Howard is the author of two influential books: Business Process Management: The Third Wave and IT Doesn't Matter: Business Processes Do. The vision set out in these works generated over three-hundred articles in the IT media and are widely credited with having stimulated a 'third wave' of business process thinking.
Howard was a founding member and elected co-chair of the Business Process Management Initiative (BPMI.org). The non-profit group, which developed the specifications of BPML and BPMN and a vision and architecture for a new style of Business Process Management System (BPMS), grew to over 230 members (BPM vendors and corporate users) under his leadership.
Howard is also the author of Southbeach Notation and advises on innovation, creativity, TRIZ practice and notation.
Howard can be reached at smithhn@gmail.com, on Twitter @smithh and @sbnotation or via LinkedIn at https://www.linkedin.com/in/smithh/
Latest posts by Howard Smith (see all)
- Southbeach Notation: Its Semantics and Case Study - February 3, 2020
- Software Robots for Process Automation: Fudge or a Strategic Solution? - June 1, 2015
- Thinking Processes, Capabilities and Services What’s in a Word? - October 6, 2014
- The Elements of Southbeach Notation 0.9 - June 7, 2011
- Red, Green and Blue – Situational Improvement Using Southbeach - January 4, 2011
