The Five “Rights” of Business Process Management

The Five “Rights” of Business Process Management
While working with a client in the medical field, Howard Webb became aware of The Five “Rights” of patient care, a checklist used by members of the nursing profession as a precaution against making critical errors in ministering to patients. In reflecting on the usefulness of the checklist, Howard thought an adaptation of that approach could prove helpful in avoiding costly errors in process improvement projects. Before you recommend reorganization or purchasing new technologies, read Howard`s Five “Rights” of BPM.

Howard Webb

Howard Webb

Howard Webb is Director of Enterprise Strategy and Planning for Daugherty Business Solutions, based in St. Louis, Missouri. Howard has spent most of his 25+ years working with clients large and small on business process management, business architecture and change management. He has trained 60+ organizations in the use of and best practices in business process management and holds certifications in business process management and organizational change management. Howard has published articles on process management, data architecture and customer loyalty and has been a speaker at various process-related conferences. He is available to work with organizations to improve their business processes and manage the accompanying change. Contact Howard at hwebb55@gmail.com or through LinkedIn: www.linkedin.com/in/howard-webb-BPMOCMStrategy
Howard Webb

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