The Consumer has the Technology—The Market has the Process

The Consumer has the Technology—The Market has the Process
Chris Potts contends that the rapid “consumerization” (the customer controls the process) of the IT market requires that specialists in Business Process Management (BPM) and Enterprise Architecture (EA) collaborate like never before. Where executives' decisions are based on 'legacy thinking', BPM and EA must influence them to think differently. This Article explores the implications for EA and BPM together, as the “consumerization” of IT continues.

Chris Potts

Chris Potts

Chris works around the world as a hands-on practitioner, and as a mentor to Enterprise Architects, CIOs and their executive colleagues. He is the author of two books - "FruITion: Creating the Ultimate Corporate Strategy for Information Technology", and "RecrEAtion: Realizing the Extraordinary Contribution of Your Enterprise Architects". He has over 25 years' experience in corporate, business and IT strategies, Enterprise Architecture, investing in change, and delivery. Chris is an award-winning speaker, delivering seminars and conference keynotes worldwide. He has also given guest lectures on Enterprise Architecture at the IT University of Copenhagen, and on CIO strategies at the Polytechnic Institute of New York University. He has been hailed as an expert in his field by CIO.com, is a member of the Strategic Planning Society, and judges 'CIO of the year' awards in both the USA and the Middle East.
Chris Potts

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