Show me the Money
In this engaging Article, Christine Dicken and Carla Howard, performance consultants at Arizona Public Service, describe how they were able to convince the sponsors of the Center for Process Excellence that, despite economic hard times, investment in continuous process improvement was worthwhile. How did they do it? Literally, by proving the economic value of performance improvement by developing a financial analysis tool that presented their case in the “language of their executives.” Read this fascinating account of their journey to successfully “Showing the Money.”
Carla Howard
Carla Howard is a Lean Six Sigma Black Belt at Arizona Public Service Company. She is an internal consultant in the Center for Process Excellence with a focus on the application of Lean and Six Sigma methodologies to daily operations. Carla's passion for continuous improvement methodologies has been successfully directed at the enrollment of customers and management in sponsoring projects and educating APS employees on the value of Lean Six Sigma in ways that create process ownership and demonstrate value.
Carla's experience in the grass roots efforts to bring Lean and Six Sigma methodologies into APS resulted in a speaking engagement at the 2010 ASQ Lean and Six Sigma conference. Carla is a member of ASQ (American Society for Quality) and The Greater Phoenix BPM (Business Process Management) Consortium.
Latest posts by Carla Howard (see all)
- Show me the Money - April 6, 2010
