Role Activity Diagrams: Human Interactions and Business Process Management

Role Activity Diagrams: Human Interactions and Business Process Management
Sue Bushell
Both Martyn Ould and Keith Harrison-Broninski have published books that suggest how analysts can use Role Activity Diagrams. Since these books advocate a rather different approach to business process change, we asked Sue Bushell, a Contributing Editor to CIO Magazine, Australia, to review both together, while also commenting on the Role Activity Diagram approach.