Support Processes

by Grant HEnson

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The Importance of Support Processes

In a business organization, every component has its role to play. Departments, employees, and specific processes all contribute to the overall functionality and efficiency of the organization. While core business processes often steal the limelight, another type of process, the support process, plays an equally vital role in the successful operation of a business.

What are Support Processes?

Support processes provide essential backing to the core business processes. They may not directly contribute to the creation or delivery of the organization's key products or services, but without them, the core operations could falter. Support processes typically encompass functions that maintain the smooth running of the organization, enabling other processes to deliver optimal results.

Examples of Support Processes

Information Technology (IT) and Human Resources (HR) processes are the quintessential examples of support processes. They exist not to directly drive the primary purpose of the company, but to facilitate and enhance the performance of those core processes that do. IT processes ensure the seamless operation of the technological infrastructure, while HR processes focus on staff recruitment, retention, development, and wellbeing – all crucial elements in ensuring that the company has the right people, in the right roles, performing at their best.

Other examples of support processes include:

  • Financial processes: These processes ensure that the organization's finances are managed effectively, including accounting, budgeting, and forecasting.
  • Procurement processes: These processes ensure that the organization has the necessary goods and services at the right time and price.
  • Logistics processes: These processes ensure that goods and services are delivered to customers in a timely and efficient manner.
  • Customer service processes: These processes ensure that customers receive the highest possible level of service.

The Importance of Support Processes

Support processes are essential for the successful operation of a business. They provide the foundation on which the core business processes can operate effectively. Without support processes, the core business processes would be unable to function properly.

For example, if the IT systems are not functioning properly, the core business processes will be unable to access the information they need to operate. If the HR processes are not effective, the organization will be unable to attract and retain the best talent. And if the financial processes are not sound, the organization will be unable to manage its finances effectively.


Support processes are often overlooked, but they play a vital role in the successful operation of a business. By ensuring that the core business processes have the support they need, support processes can help to improve the efficiency, effectiveness, and profitability of the organization.

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