This section provides definitions of words, terms, phases and acronyms, frequently used or referenced in the business process community. As the business process change market evolves, these terms evolve and change, as well. Formal business process languages have semantic definitions that are enforced by the language standard, associations publish glossaries, and vendors and pundits coin new terms to differentiate products and approaches to business process. Most of these communities use or define these terms in slightly different ways. Old terms take on new meanings, new terms emerge, and it is often confusing to business managers trying to communicate across multiple communities. This glossary recognizes these differences and seeks to provide generic definitions and to foster a common language.
- Activity
- Activity-Based Costing (ABC)
- Analytics
- ARIS Event-Driven Process Chain (EPC)
- As-Is Process Diagram
- Asynchronous Process
- Atomic Activity or Task
- Balanced Scorecard
- Batch Processing
- Benchmarks
- Business Architecture
- Business Intelligence (BI)
- Business Model
- Business Process
- Business Process Architecture
- Business Process Automation
- Business Process Change Cycle
- Business Process Execution Language (BPEL)
- Business Process Hierarchy
- Business Process Improvement (BPI)
- Business Process Lifecycle
- Business Process Management (BPM)
- Business Process Management Software (BPMS)
- Business Process Modeling Tool
- Business Process Outsourcing
- Business Process Redesign (or Design)
- Business Process Reengineering (BPR)
- Business Process Tools
- Business Rules
- Business Transformation
- Capability
- Capability Maturity Model (CMM)
- CASE (Computer Aided Software Engineering)
- Case Management
- Cause-Effect (Ishikawa or Fishbone) Diagram
- Change Management
- CIM (Computer Integrated Manufacturing)
- Competitive Advantage
- Core Business Process
- Cost Leadership
- Could-Be Process
- CRM (Customer Resource Management)
- CTO Tree (Critical-To-Quality)
- Customer Process
- Decision Management Systems (DMS)
- Decision Support Systems
- Diagram
- Differentiation
- DMAIC (Define, Measure, Analyze, Improve, Control)
- EAI (Enterprise Application Integration)
- Enterprise Alignment (Enterprise Alignment Cycle)
- Enterprise Application
- ERP (Enterprise Resource Planning)
- ERP-Driven Design
- eTOM (electronic TeleManagement framework)
- Feedback
- Fishbone Diagram
- Fit
- Function-Process Matrix
- Functional Measures
- Goal
- Goal Hierarchy
- Horizontal Alignment
- Human Performance Analyst
- Human Performance Model
- IDEF
- Information Technology (IT)
- Instance
- ISO 9000 (International Standards Organization)
- ITIL (Information Technology Infrastructure Library)
- Job Description
- Kano Analysis
- Knowledge Management
- Lean Manufacturing
- Levels of Analysis
- Management Processes
- Measure
- Measures Hierarchy
- Model
- Modeling
- Niche Specialization
- Non-Value Adding Activities
- Organization Chart
- Organization Design
- Organization Diagram
- Organization Diagrams
- Outsourcing
- Packaged Applications
- Parallel Process
- People-CMM
- Performance
- PIP (Potential for Improving Performance)
- Porter's Model of Competition
- Positioning
- Process Architecture (Business Process Architecture)
- Process Change
- Process Diagram (or Process Flow Diagram)
- Process Fit
- Process Instance
- Process Management (Process Manager)
- Process Measures or Process Output Measures
- Process Mining
- Process Redesign Patterns
- Process Simulation
- Process Sponsor
- Process Thinking
- SCM (Supply Chain Management)
- Scope Diagram (or Input-Guides-Outputs-Enablers – IGOE Diagram)
- SCOR (Supply Chain Operations Reference) Model
- Silo Thinking
- Simulation
- SIPOC (Supplier, Input, Process, Output, Customer)
- Six Sigma
- Software Engineering
- Software Requirements
- Strategic Positioning
- Strategizing
- Strategy
- Strategy Maps
- Sub-Processes
- Supply Chain Council (SCC)
- Support Processes
- Swimlane
- Synchronous Process
- System
- Systems Dynamic
- Systems Thinking
- Theory of Constraints
- Three Levels of Organization (Performance Framework)
- To-Be Process
- Total Quality Management (TQM)
- Transaction Processing
- UML (Unified Modeling Language)
- Use Case Diagram
- Value Added Activity
- Value Chain
- Value Proposition
- Value Stream
- Value-Enabling Activities
- Vertical Alignment
- Web Services
- Workflow
- Workflow Management Coalition (WfMC)
- Workflow Model
- Workflow Reference Model
- Workflow System or Engine
- XML Business Process Language
- XPDL (XML-based Process Definition Language)
- Zachman Framework
