(Re)(Organize) for Resilience by Ranjay Gulati and “The Outside-In Approach to Customer Service” by Sarah Jane Gilbert.
This book, and an article published by the Harvard Business School to promote it, have lots of people talking about the Outside-In approach to business process redesign. In this review, we look at the book and the concepts behind Outside-In and consider its implementation for BPM practitioners.
(Re)(Organize) for Resilience by Ranjay Gulati and “The Outside-In Approach to Customer Service” by Sarah Jane Gilbert.
June 1, 2010 , By