Process Maps and FMEA Help Prepare Utility for Disaster
David Marden
In this timely Article, David Marden, Phil Hannan, and Myron Olstein provide a case study that offers some practical and time-saving measures for successful implementation of the Six Sigma methodology. Two Six Sigma tools – process maps and the failure mode and effects analysis (FMEA) – were employed by a team at a wastewater utility to prepare for possible issues in the wake of retiring staff, and the process helped ready the facility to face a devastating natural disaster.
Process Maps and FMEA Help Prepare Utility for Disaster
May 5, 2009 , By
