Process Management as a Service
Is a service a process and vice-versa? In this Article, Michael Rosemann provides an answer to the skeptics in the BPM community who regard everything as a process – “process as the ultimate first class citizen” – and who doubt that the service concept can add new insights. Professor Rosemann argues that “process” and “service” are complementary views of the same capabilities in an organization and that their associated viewpoints stress alternative facets of those capabilities. Read his Article for the details of his analysis.
Process Management as a Service
October 5, 2010 , By