Process Management—A Global View

Process Management—A Global View
On a year-long journey around the world, attending BPM events and visiting BPM clients in Europe and Australia, Andrew Spanyi took advantage of the opportunity to continue his research on how various companies launch and execute process management methods. Read his Article to learn the results of his research. You may be surprised.

Andrew Spanyi

Andrew Spanyi

Andrew Spanyi is the Managing Director of Spanyi International Inc., a consulting and training company working at the intersection of customer experience, process innovation and digital technologies. His early work in process improvement and management was with The Rummler-Brache Group [RBG]. He joined RBG in 1992 as a consultant and was a Managing Partner of the Canadian practice from 1996 to 2001. Andrew is the author of three books and dozens of articles. He has been involved in over 170 major performance improvement projects across several key industries in the USA and Canada. He writes and speaks frequently on the connection between customer experience, process management and digital business. Andrew holds a Bachelor of Arts (Economics), and earned his MBA [Marketing/Finance] from York University, Toronto, Ontario, Canada. He is an advisor to the Association of Business Process Management Professionals (ABPMP). For further details please see: www.spanyi.com. Andrew can be reached at andrew@spanyi.com
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