Process Management—10 Questions that can Change Everything

Process Management—10 Questions that can Change Everything
Vincent Pierce and Andrew Spanyi contend that there are common themes that underpin most high performing companies. They have organized those common themes into an integrated Process Management Framework that provides the foundation for answering the 10 questions outlined in the Article.

Andrew Spanyi

Andrew Spanyi

Andrew Spanyi is the Managing Director of Spanyi International Inc., a consulting and training company working at the intersection of customer experience, process innovation and digital technologies. His early work in process improvement and management was with The Rummler-Brache Group [RBG]. He joined RBG in 1992 as a consultant and was a Managing Partner of the Canadian practice from 1996 to 2001. Andrew is the author of three books and dozens of articles. He has been involved in over 170 major performance improvement projects across several key industries in the USA and Canada. He writes and speaks frequently on the connection between customer experience, process management and digital business. Andrew holds a Bachelor of Arts (Economics), and earned his MBA [Marketing/Finance] from York University, Toronto, Ontario, Canada. He is an advisor to the Association of Business Process Management Professionals (ABPMP). For further details please see: www.spanyi.com. Andrew can be reached at andrew@spanyi.com
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