Process Improvement: The Role of the Performance Architect
In two previous Columns on process ownership in July and October 2009, Alan Ramias and Cherie Wilkins discussed various approaches to process ownership and what process owners actually do. In this, the final installment in the series, they focus on the critical role of the performance architect. Broadly speaking, process owners should be managing while performance architects carry out the tasks that enable them to manage. Combined, these three Columns offer an excellent reference for defining the roles and responsibilities of process owners versus those of process architects.
Process Improvement: The Role of the Performance Architect
January 5, 2010 , By