Process Governance Best Practices: Building a BPM Center of Excellence

Clay Richardson currently leads Project Performance Corporation's award-winning business process management practice, where he directs process improvement and automation efforts for public and private sector clients, including the U.S. Housing and Urban Development, Government of Bermuda, and U.S. Patent and Trademark Office. Prior to joining Project Performance Corporation, Mr. Richardson served as Director of Professional Services with HandySoft Global Corporation, a pure-play BPM software vendor. Mr. Richardson also served as Principal and Co-founder of StrictlyBizness, an e-business consultancy that specialized in developing automated web and XML-based solutions for private and public sector clients. Mr. Richardson is a graduate of Boston University's highly regarded Business Process Management Certificate Program and is a regular presenter at BPM industry conferences and events. In addition, he regularly facilitates business process strategy and architecture workshops for public- and private-sector clients.