Process as an Asset
Kirk Gould and Christine Dicken ask, “Where is the tipping point in moving from Industrial Age values to Information Age values?” They present a strong argument that people and processes should replace buildings, machines and equipment as the more valuable assets in an organization. This Article is a must read for anyone interested in this timely topic.
Kirk Gould
Kirk Gould is the Founder and Director of the Greater Phoenix BPM Consortium, the Founder and President of Knowledge Jam Global, LLC, and Process Consultant at IntraEdge IT Consultancy in Phoenix, Arizona. His interests are process improvement, metrics, BPM, business architecture, design, and music. Kirk has published many articles, one business book, and speaks at national and international BPM, Lean, Quality, and Management Conferences. Kirk resides with his family in Scottsdale, Arizona.
Latest posts by Kirk Gould (see all)
- How can we agree on Service Level Agreements? - February 5, 2013
- Process as an Asset - July 1, 2008
- Metricizing the World - May 6, 2008
