Practical Process: Mind the Gap

Practical Process: Mind the Gap
As readers of Roger`s Column are aware, he believes in remarkable—not merely okay—BPM. One of the qualities of a remarkable BPM practice is being continuously aware of the gaps between actual and desired performance and doing something about closing the gaps. In this Column, Roger discusses the elements necessary to effectively identify and attend to the gaps and close them.

Roger Tregear

Roger Tregear

As the Principal Advisor with TregearBPM (www.tregearbpm.com), Roger Tregear delivers BPM courses and consulting assignments around the world. Roger spends his working life talking, consulting, thinking, and writing about analysis, improvement, innovation, and management of business processes. His work with clients is in organizational performance improvement and problem solving based on BPM capability development, and business process, analysis, improvement, and management. He helps small and large organizations understand the potential, and realize the practical benefits, of process-based management. Roger is the author of the book Reimagining Management. Contact Roger on +61 (0)419 220 280 or at roger@tregearbpm.com.
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