Practical Process: Mind the Gap
As readers of Roger`s Column are aware, he believes in remarkable—not merely okay—BPM. One of the qualities of a remarkable BPM practice is being continuously aware of the gaps between actual and desired performance and doing something about closing the gaps. In this Column, Roger discusses the elements necessary to effectively identify and attend to the gaps and close them.
Practical Process: Mind the Gap
October 1, 2013 , By