Practical Process: Insignificant and Exceptional

Practical Process: Insignificant and Exceptional
Roger Tregear urges readers not to be satisfied with mundane and incremental process improvements. Taking a lesson from Malcolm Gladwell`s Outliers: The Story of Success, he suggests we examine instances of extraordinary performance and use them to create a new norm. To do so, Roger proposes applying the concept of Positive Deviance to process improvement projects and provides an outline for doing so.

Roger Tregear

Roger Tregear

As the Principal Advisor with TregearBPM (www.tregearbpm.com), Roger Tregear delivers BPM courses and consulting assignments around the world. Roger spends his working life talking, consulting, thinking, and writing about analysis, improvement, innovation, and management of business processes. His work with clients is in organizational performance improvement and problem solving based on BPM capability development, and business process, analysis, improvement, and management. He helps small and large organizations understand the potential, and realize the practical benefits, of process-based management. Roger is the author of the book Reimagining Management. Contact Roger on +61 (0)419 220 280 or at roger@tregearbpm.com.
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