Practical Process: Fraud Investigation – A Process View

Practical Process: Fraud Investigation – A Process View
In his previous Column, Roger Tregear suggested that there is a finite set of compelling reasons for adopting process-based management—a theory that he intends to support by presenting a series of case studies that illustrate those reasons. This month, he recounts the story of Centrelink, an Australian Government agency responsible for the distribution of funds to various programs such as social security and disaster assistance. Read Roger`s Column to learn how Centrelink significantly improved its fraud investigation process.

Roger Tregear

Roger Tregear

As the Principal Advisor with TregearBPM (www.tregearbpm.com), Roger Tregear delivers BPM courses and consulting assignments around the world. Roger spends his working life talking, consulting, thinking, and writing about analysis, improvement, innovation, and management of business processes. His work with clients is in organizational performance improvement and problem solving based on BPM capability development, and business process, analysis, improvement, and management. He helps small and large organizations understand the potential, and realize the practical benefits, of process-based management. Roger is the author of the book Reimagining Management. Contact Roger on +61 (0)419 220 280 or at roger@tregearbpm.com.
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