Potential Pitfalls on the Road to a Process Managed Organization (Part I)

Potential Pitfalls on the Road to a Process Managed Organization (Part I)
In Part 1 of a two-part article, Geary Rummler and Alan Ramias present “The Organization as Systems Lens.” Their lens provides a way of looking at organizations that is “essential to the notion of being process-centered.”

Geary Rummler

Geary Rummler

Geary Rummler is the founder and chairman of the Performance Design Lab, a Tucson-based research and consulting firm specializing in the design of performance systems for organizations in the United States and abroad. His clients have included Motorola, Ford, General Motors, Hewlett-Packard, Citibank, and Sun Microsystems. He received his MBA and Ph.D. from the University of Michigan. Geary is co-author of Training: Handbook for Professionals (1988 with G. S. Odiorne) and Improving Performance: Managing the White Space on the Organization Chart (1990, 1995, with A. P. Brache). In 2004, he published Serious Performance Consulting According to Rummler. He has published a variety of books and articles that have appeared in numerous professional and management journals and handbooks.
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