Performance Improvement: Who is Responsible for Process Performance?
In their May 2010 Column on process performance measurement, Alan Ramias and Cherie Wilkins provided some principles to avoid complications in creating effective process performance measurement systems. In their September Column they provided a tool for identifying appropriate process metrics linked to both customer and business requirements. In this, the third and final Column in their series, the authors address the issue of who is responsible for process performance. These three Columns provide an invaluable reference for all who are engaged in this important work.
Performance Improvement: Who is Responsible for Process Performance?
December 7, 2010 , By