Ongoing Confusion of Process and Function
Charles Betz notes that IT management is strongly influenced by the major process frameworks such as ITIL®, COBIT®, and CMMI®. He argues, however, that these frameworks are inconsistent with significant tenets of Business Process Management thinking. In this Article, he demonstrates the inconsistencies, discusses the implications and consequences of employing these frameworks and offers an alternate approach.
Ongoing Confusion of Process and Function
October 4, 2011 , By