OMG/BPTrends BPM Case Study Competition Award Winners
Josh Laire
This month we present the runner up in the BPM Case Study Competition for an excellent Return on Investment application. For Dickinson Financial Corporation (DFC), a major obstacle to “happy customers” was its paper-based customer service initiation process. Josh Laire, project lead and application development integration manager at DFC, realized that these processes were inhibiting ROI. Read this Case Study to learn his solution.
OMG/BPTrends BPM Case Study Competition Award Winners
May 5, 2009 , By
