November 2020

It’s Election Day here in the U.S., and I for one, along with many others, anxiously await the results. Election aside, we have a substantial and compelling Update this month that, we hope, will provide you with some insights and support for your BPM work.

This month's contents feature Paul's speculation about what the coming months will mean for BPM and Peter Fingar's urging to us to have some Empathy for AI.- Hmm.  Two  timely Articles—one describing  a business analyst's experience with Agile and the other, the Super User's role in IT support.

Tell our authors what you think.

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