Noble Gold Investments, which has over 20 years of experience investing in gold, was established with the fundamental principle of protecting clients' funds. According to Noble Gold, retirement and long-term investment depend on having a balanced portfolio. The company's professional team, led by CEO Collin Plume, helps its customers achieve that by emphasizing investor education while providing reliable services.
Not only does the company provide a diverse range of bullion products and IRA investment options, but its partnerships with reputable depositories and Equity Trust as custodian add an extra layer of trustworthiness to Noble Gold Investments.
However, if you encounter any issues, it’s essential to voice your concerns. If problems persist, exploring alternatives like Goldco or Augusta Precious Metals might be worth your consideration.
This blog will help you explore what Noble Gold offers, the common customer complaints, and how you can address them. We will also describe how the best alternatives (Goldco and Augusta Precious Metals) differ from Noble Gold.
Understanding Noble Gold’s Services
What standout services does Noble Gold offer that makes it a trusted name in the crowded precious metals industry?
IRA Investment Service
As mentioned, Noble Gold partners with the trusted custodian, Equity Gold, to ensure that all their IRA investors get the best account opening and asset management solutions.
This means that first Noble Gold accompanies you throughout the process of opening, funding, and investing in a precious metals IRA account at Equity Trust.
Once that’s done, the custodian takes over the maintenance and account management until you’re eligible to take physical possession of your assets.
Precious Metals Offering with Quick Delivery
Unlike most other precious metals investment partners, Noble Gold offers investment solutions in gold, silver, platinum, and palladium coins. This means you can invest in a variety of popular precious metal coins with Noble Gold.
Additionally, their fast and secure delivery service through Noble Express ensures you get your assets delivered to your doorstep within five days of placing the order.
Secure Depository
Another notable service that makes Noble Gold a trusted name is its partnership with International Depository Services. Noble Gold ensures that all their IRA investor's assets are stored at a secure facility in Texas, which lacks an independent gold depository, offering convenience for Texas-based investors.
Besides that, you can also choose to store your assets at one of Noble Gold’s insured vaults in either Canada (Mississauga, Ontario) or the United States (Delaware).
Buyback Service
Noble Gold also offers buyback services to both local and international investors. This means that you can sell the assets you want to liquidate to Noble Gold at their spot price, ensuring a seamless liquidation experience.
Common Complaints About Noble Gold
With an A+ rating on Better Business Bureau (BBB) and a 4.8/5 rating on TrustPilot, Noble Gold has endless favorable online reviews from its customers. But what about the complaints?
While we didn’t come across a lot of repeated complaints, some common issues that customers raised about Noble Gold’s services include:
High Fees
One notable issue that many Noble Gold customers mentioned in their online reviews was the high fees by the company, including:
How to Address Complaints with Noble Gold
If you encounter any issues when investing with Noble Gold, it's crucial to address them promptly. Contact their team and clearly communicate your complaint to their representatives for resolution.
Ask clear questions about their resolution process, like how long will it take, what is the process, etc. You can contact the team via two methods:
Note: Once you share your complaint with the Noble Gold team through your preferred channel, make sure to consistently follow up with the team. This will help you keep up with the resolution process and the action they are taking to solve your complaint.
Alternatives to Noble Gold
Goldco: Brief Overview
Goldco is a Los Angeles-based precious metals investment partner that has been in business since 2011. As a trusted name in the precious metals industry, Goldco allows investors to diversify their investment portfolio through precious metals and IRA investments.
Related: Goldco Review
The best part about this company is its emphasis on customer education and support throughout the investment process. So whether it be deciding which asset is ideal for you or helping you open, fund, and invest in your IRA account; Goldco's professional team assists you in every way.
Furthermore, Goldco works with self-directed IRA custodians, just as the majority of Gold IRA providers. Nonetheless, they give Equity Institutional (custodial and depository services) and Self Directed IRA Services Inc. priority, adding more to the reliability of the company.
But how is Goldco different from Noble Gold? Let’s compare:
Goldco | Noble Gold | |
|---|---|---|
Precious Metals Variety | IRA-eligible coins available in gold and silver | IRA-eligible coins available in gold, silver, platinum, and palladium |
IRA Investment Service | Available with complete professional assistance | Available with complete professional assistance |
Customer Education Emphasis | Yes | Yes |
Investment Process | Simple and straightforward | Simple and straightforward |
Additional Services | Buyback service and live consultation option with a gold and silver expert. | Buyback service, secure storage in Texas, and other locations within the US and Canada. The company also offers a fast 5-day delivery service. |
Pricing Transparency | Only visible once you decide to open an account with them. | No |
Number of Reviews Better Business Bureau | 810 | 152 |
Transitioning to Goldco
If you decide to transition to Goldco due to the issues you face with Noble Gold, we suggest you thoroughly explore and understand their products, services, and fee criteria. This will help you determine if the company caters to your investment needs or not.
Related: Goldco Review
Once you’re confident, it’s important to consult with the representatives at both companies to understand their transition policy.
Afterwards, make sure to complete all the paperwork for transitioning and opening a new account at Goldco. Ultimately, don’t forget to verify that your assets are transferred and securely stored at Goldco’s depository.
Augusta Precious Metals: Brief Overview
Another notable Noble Gold alternative that we suggest is Augusta Precious Metals. With a 4.6/5 rating on Trustpilot and a history of satisfied customers, it stands out as a trusted option in the precious metals market.
Related: Augusta Precious Metals Review
Established in 2012, Augusta is currently a leader in the sector due to its emphasis on assisting customers with both purchases and market navigation through a sorted list of products and services. So you’re never alone in your investment process once you partner with Augusta.
To help determine if Augusta Precious Metals caters to your specific investment needs, we have compared the key aspects of both companies below:
Rating | Number of Reviews | Complaints in Past 12 Months |
|---|---|---|
Precious Metals Variety | IRA-eligible bars and coins available in gold and silver | IRA-eligible coins available in gold, silver, platinum, and palladium |
IRA Investment Service | Available with complete professional assistance | Available with complete professional assistance |
Customer Education Emphasis | Yes | Yes |
Investment Process | Simple and straightforward | Simple and straightforward |
Additional Services | Lifetime account support and secure storage solutions with despoistories located in 13 different locations within the US. | Buyback service, secure storage in Texas, and other locations within the US and Canada. The company also offers a fast 5-day delivery service. |
Pricing Transparency | Yes | No |
Number of Reviews Better Business Bureau | 112 | 152 |
Transitioning to Augusta Precious Metals
In case Goldco doesn’t seem like the ideal investment partner for you, we suggest you consider Augusta Precious Metals.
The process of transitioning at Augusta will be similar to the process of transitioning to Goldco. You simply have to communicate the transitioning policy with both companies, complete the necessary paperwork, and then verify that the assets are transferred securely.
Conclusion
While Noble Gold Investments prioritizes client protection and education, some customers have expressed concerns about high charges. Exploring alternatives like Goldco and Augusta Precious Metals, which offer similar services with transparent pricing structures, provides investors with viable options for diversifying their portfolios and ensuring peace of mind.
It's crucial to factor in these options when making your investment decisions. We hope this comprehensive guide will assist you in making a more reliable and informed choice.