Dear BPTrends readers,
We hope you and your colleagues, friends and family are well and safe during these challenging times of the Corona Virus. And, we hope you find some helpful information in our publications this month. As always, we have some very compelling and interesting content from some of our favorite authors. Paul takes another look at AI and suggests it's more than RPA, Ron Ross introduces the concept model to correct miscommunications in redesign projects, Tom Bellinson provides some advice to Agile practitioners and Roger Tregear looks for ways to apply lessons learned from dealing with Covid-19. And, Andrew Spanyi writes a compelling Article about the expanding role of the process practitioner and Laila Māra Rizoto-Vidala-Pesoa continues her series on Super Users. Please let me know your thoughts.
Carolyn Potts
Managing Editor
BPTrends
