Dear BPTrends Member:
Paul Fjelsta, who specializes in developing process improvement frameworks at accomplir, joins Alan Ramias, long time BPTrends Columnist, as co-author of Performance Improvement. We welcome him and look forward to reading the results of this new partnership. Alternatives to traditional process improvement methods are explored in Alan and Paul’s Column as well as in a second Article by Holly Lyke-Ho-Gland who summarizes the results of an APQC research survey. All of the content this month offers a fresh perspective on a variety of BPM topics.
As always we hope you will take the time to share your comments with our authors and that you will also consider taking up the proverbial pen and writing on a favorite BPM topic of your own.
Carolyn Potts
Managing Editor
