Managing Performance: IT Disasters—A Root Cause
Geary Rummler and Alan Ramias contend that a major cause of costly IT disasters is failure to understand the organization as a system on a macro level.Read their Column for an inside view of their Process System Hierarchy framework, which, when used as an analytical tool by IT, can help to avoid costly investment in technologies that are not aligned with the business requirement.
Geary Rummler
Geary Rummler is the founder and chairman of the Performance Design Lab, a Tucson-based research and consulting firm specializing in the design of performance systems for organizations in the United States and abroad. His clients have included Motorola, Ford, General Motors, Hewlett-Packard, Citibank, and Sun Microsystems. He received his MBA and Ph.D. from the University of Michigan. Geary is co-author of Training: Handbook for Professionals (1988 with G. S. Odiorne) and Improving Performance: Managing the White Space on the Organization Chart (1990, 1995, with A. P. Brache). In 2004, he published Serious Performance Consulting According to Rummler. He has published a variety of books and articles that have appeared in numerous professional and management journals and handbooks.
Latest posts by Geary Rummler (see all)
- Performance Improvement: A Framework for Defining and Designing the Structure of Work, Part 2 - September 2, 2008
- Performance Improvement: A Framework for Designing the Structure of Work - April 1, 2008
- Performance Improvement: The IT-Business Gap—Another Root Cause - December 4, 2007
- Managing Performance: IT Disasters—A Root Caus - July 3, 2007
- Managing Performance - February 6, 2007
