Managing Business Process Flows by Ravi Anupindi et al
This month Paul Harmon reviews a book designed for use in Operations Management courses. The book describes how to model processes and flows, considers the relationship between process structure and metrics, discusses how processes and metrics can guide managerial actions and includes a process modeling and simulation tool for students.
Managing Business Process Flows by Ravi Anupindi et al
March 2, 2004 , By
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