Leading Process Change – Part 3

Leading Process Change – Part 3
In his initial Article, published here in September, Andrew Spanyi proposed that leaders need to develop specific business practices in the three key stages of a process improvement project: getting ready, taking action, and sustaining change. In this Article, he addresses the management practices key to sustaining the gains from process improvement projects. Read his Article for the details.

Andrew Spanyi

Andrew Spanyi

Andrew Spanyi is the Managing Director of Spanyi International Inc., a consulting and training company working at the intersection of customer experience, process innovation and digital technologies. His early work in process improvement and management was with The Rummler-Brache Group [RBG]. He joined RBG in 1992 as a consultant and was a Managing Partner of the Canadian practice from 1996 to 2001. Andrew is the author of three books and dozens of articles. He has been involved in over 170 major performance improvement projects across several key industries in the USA and Canada. He writes and speaks frequently on the connection between customer experience, process management and digital business. Andrew holds a Bachelor of Arts (Economics), and earned his MBA [Marketing/Finance] from York University, Toronto, Ontario, Canada. He is an advisor to the Association of Business Process Management Professionals (ABPMP). For further details please see: www.spanyi.com. Andrew can be reached at andrew@spanyi.com
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