Leading Process Change–Part 2
In Part 1 of Leading Process Change, Andrew Spanyi described the role of the leader in getting ready for change. In Part 2, he considers the leader`s role in the “taking action” stage. Read Part 2 for specific direction on what actions to take as well as what actions to avoid.
Andrew Spanyi
Andrew Spanyi is the Managing Director of Spanyi International Inc., a consulting and training company working at the intersection of customer experience, process innovation and digital technologies.
His early work in process improvement and management was with The Rummler-Brache Group [RBG]. He joined RBG in 1992 as a consultant and was a Managing Partner of the Canadian practice from 1996 to 2001. Andrew is the author of three books and dozens of articles. He has been involved in over 170 major performance improvement projects across several key industries in the USA and Canada. He writes and speaks frequently on the connection between customer experience, process management and digital business.
Andrew holds a Bachelor of Arts (Economics), and earned his MBA [Marketing/Finance] from York University, Toronto, Ontario, Canada. He is an advisor to the Association of Business Process Management Professionals (ABPMP). For further details please see: www.spanyi.com.
Latest posts by Andrew Spanyi (see all)
- Winning at Hyperautomation - January 4, 2021
- How Process Practitioners Can Improve Digital Transformation Success - October 5, 2020
- Customer Experience and Process Management: A Winning Combination - July 6, 2020
- The Evolving Role of Process Practitioners - May 4, 2020
- BPM as a Management Discipline? - February 5, 2018
