January Poll

• We'll be launching more small-scale process improvement projects
• We'll be launching one or more major business process redesign project with the emphasis on improving employee performance.
• We'll be launching one or more major business process redesign projects with the emphasis on improving software applications or interfaces.
• We'll be making major changes in our IT infrastructure designed to support new ways of interfacing/interacting with partners or customers
• We'll be launching employee or manager training to make them more capable of improving business processes
• We'll be launching a major Six Sigma or Lean initiative.
• We'll be launching a major effort to gather more data on process performance, or to manage using process data.

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