Inside the Process Box

Fred Nickols is a consultant, writer and executive-level manager whose career spans 20 years in the United States Navy and another 30 years in the private sector. His private sector experience is evenly divided between consulting and positions on staff with former client organizations. Fred's work focuses on improving the performance and productivity of people, processes and organizations. Special areas of interest and expertise include strategy, knowledge work, communities of practice, change management and a particular approach to business problem solving known as "Solution Engineering." His clients span several industries: financial services, education, healthcare, pharmaceuticals and telecommunications. They also span several organizational functions: sales, marketing, operations, research and information technology. Fred has published dozens of articles in a wide range of professional journals and magazines and authored several chapters for professional books.