Innovation: Five Secrets for Delivering Process Improvement in less than 60 Days
This month Victor Howard and Clay Richardson invited a guest columnist, Cornelius Pone, to share his experiences in helping companies build new business applications and systems. He says what we know to be true—that a fast turnaround from conception to final roll out is crucial for overall success. Read his five secrets to achieving a successful and rapid implementation, and in only sixty days.
Victor Howard
Victor Howard is Sr. Director of Marketing and Customer Care for Gexa Energy. Victor has more than 18 years experience delivering large-scale customer-centric business transformation, institutionalizing the use of analytics in decision-making, improving business with BPM and Six Sigma, and deploying best-in-class strategies and capabilities for customer loyalty marketing, demand generation, and marketing process management. Prior to joining Gexa Energy, he held marketing, operations and consulting, leadership positions with The North Highland Company, Hewlett-Packard, Chase Manhattan, and May Company Department Stores. Victor holds a B.B.A. in Marketing from Texas A&M University and a M.B.A. in Marketing from University of St. Thomas.
Victor can be contacted by email at victor.howard@yahoo.com or on his Ideas-to-Action blog at http://victorhoward.typepad.com.
Latest posts by Victor Howard (see all)
- Innovation: Customer Experience – The Marriage of Marketing and Business Process - October 6, 2009
- Innovation: Leadership Qualities that Enable Innovation - May 5, 2009
- Innovation: Five Secrets for Delivering Process Improvement in less than 60 Days - May 6, 2008
- Innovation: Create an Atmosphere of Innovation - February 4, 2008
- Innovation: Accelerating Business Innovation - October 2, 2007
