Human Processes: The Business Process Spectrum
In January, we published an Article by Henk de Man detailing Cordys` response to the Object Management Group`s RFI on “dynamic Business Activity modeling.” In that Article, de Man offered his analysis of a number of approaches which aim to support case management – among them, an approach advocated by Keith Harrison-Broninski in his widely read book, Human Interaction Management. Here, Keith responds to the author`s analysis and criticism.
Human Processes: The Business Process Spectrum
February 3, 2009 , By