Human Processes: Cross-Boundary Processes
In modern business life, organizations, regardless of size and mission, need to work with other organizations to find viable solutions to managing their cross-boundary processes. To do so successfully, Keith Harrison-Broninski urges organizations to avoid approaches that are inherently “command-and-control, such as case management and project management. As an alternative, he proposes Human Interaction Management (HIM) as an effective and powerful solution in today`s business landscape where “connect-and-collaborate is taking over from command-and-control as the dominant paradigm.”
Human Processes: Cross-Boundary Processes
March 1, 2011 , By