How can we agree on Service Level Agreements?
We all recognize Gold, Silver and Bronze as Olympic Medal designations, but they also represent types of Service Level Agreements. An organization`s Service Level Agreement determines the percentage of Service uptime and Service recovery time in the event of an interruption. The path to arriving at the gold, silver, or bronze level can be complicated, and in this Article, Kirk Gould attempts to demystify the process.
How can we agree on Service Level Agreements?
February 5, 2013 , By