How BPM, SOA, and EA Can Meet True Customer Needs
Dennis Rohan, a BPR practitioner for over 25 years, proposes that by combining the distinctive strengths of BPM, SOA and EA, you can successfully meet customer needs. His four-step process is presented here and is a must read for all faced with the challenge of assessing customer needs.
How BPM, SOA, and EA Can Meet True Customer Needs
September 2, 2008 , By