Getting Outside Help

• About business process or enterprise architecture approaches, practices and techniques
• About how to set up an business process center of excellence
• About how to develop a performance management system or program
• About how to do plan and execute a business process redesign project
• About how to use a BPMS tool to support a redesign effort
• About how to manage a process improvement effort
• About how to use Lean practices and techniques
• About how to implement a process change using IT practices and techniques
• About how to implement a process change using human performance change techniques

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