From Process Analysis to Employee Job Aids

From Process Analysis to Employee Job Aids
Jim Boots
In this Article, Jim Boots, Senior Process Advisor in Chevron`s IT Company, and Paul Harmon, BPTrends Executive Editor and BPTrends Associates Chief Methodologist, team up to describe a specific approach that Chevron developed to transition from running process improvement projects to supporting day-to-day employee performance, with on-line job aids. Read their account of how the Chevron approach makes the process of process change more efficient and effective.