Extreme Competition: Service Process Management
This month, Peter Fingar turns his focus to service science and its application to BPM. Although the service sector represents 70% to 80% of the GDP in advanced economies, little has been done to take on services as the object of BPM initiatives. Peter offers his perspective on why this is so and predicts that service process management, when it does emerge, will not be your father`s BPM. Find out if you are ready for the leap from BPM to SPM.
Extreme Competition: Service Process Management
October 6, 2009 , By