Extreme Competition: Service Process Management

Extreme Competition: Service Process Management
This month, Peter Fingar turns his focus to service science and its application to BPM. Although the service sector represents 70% to 80% of the GDP in advanced economies, little has been done to take on services as the object of BPM initiatives. Peter offers his perspective on why this is so and predicts that service process management, when it does emerge, will not be your father`s BPM. Find out if you are ready for the leap from BPM to SPM.

Peter Fingar

Peter Fingar

Peter Fingar, independent analyst, internationally acclaimed author, management advisor, former college professor and CIO, has been providing leadership at the intersection of business and technology for over 40 years. Peter is widely known for helping to launch business process management (BPM) with his book, Business Process Management: The Third Wave. He has taught graduate and undergraduate computing studies in the U.S. and abroad, and held management, technical, consulting and advisory positions with GTE Data Services, American Software and Computer Services, Saudi Aramco, EC Cubed (for clients including GE TPN, American Express, Master Card and GE Capital), Noor Advanced Technologies, the University of Tampa, the Technical Resource Connection division of Perot Systems and IBM Global Services. He is a sought-after keynote speaker and his latest of 15 books include Business Process Management: The Next Wave, which is about the use of distributed intelligence in business and Smart Process Apps: The Next Breakout Business Advantage. http://www.peterfingar.com peter@peterfingar.com
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