eTOM and ITIL
Jenny Huang
Jenny Huang, an OSS Architect and Standards Strategist at AT&T Labs, describes how AT&T is using the best of the TeleManagment Forum`s eTOM and NGOSS standards and combining that framework with the IT Infrastructure Library (ITIL), a British IT service delivery and support standard that is rapidly becoming a de facto international standard.
eTOM and ITIL
January 4, 2005 , By
